terminado tickets. faltan respuestas

ci4/app/Models/Soporte/TicketModel.php

@@ -12,6 +12,8 @@ class TicketModel extends \App\Models\BaseModel
 
     protected $useTimestamps = true;
 
+    protected $returnType = "App\Entities\Soporte\TicketEntity";
+
     const SORTABLE = [
         0 => "t1.categoria_id",
         1 => "t1.seccion_id",
@@ -75,14 +77,16 @@ class TicketModel extends \App\Models\BaseModel
             ->table($this->table . " t1")
             ->select(
                 "t1.id as id, t1.usuario_id AS usuario_id, CONCAT(t2.first_name, ' ', t2.last_name) AS usuario,
-                t1.user_soporte_id AS user_soporte_id, CONCAT(t2.first_name, ' ', t2.last_name) AS user_soporte,
-                t1.categoria_id AS categoria_id, t3.keyword AS categoria, t1.seccion_id AS seccion_id, t1.estado_id AS estado_id,
+                t1.user_soporte_id AS user_soporte_id, CONCAT(t6.first_name, ' ', t6.last_name) AS user_soporte,
+                t1.categoria_id AS categoria_id, t3.keyword AS categoria, 
+                t1.seccion_id AS seccion_id, t5.keyword AS seccion, 
+                t1.estado_id AS estado_id, t4.keyword AS estado,
                 t1.prioridad AS prioridad, t1.titulo AS titulo, t1.created_at AS created_at
                 "
             );
 
         $builder->join("users t2", "t1.usuario_id = t2.id", "left");
-        $builder->join("users t2", "t1.user_soporte_id = t2.id", "left");
+        $builder->join("users t6", "t1.user_soporte_id = t6.id", "left");
         $builder->join("tickets_categorias t3", "t1.categoria_id = t3.id", "left");
         $builder->join("tickets_estados t4", "t1.estado_id = t4.id", "left");
         $builder->join("tickets_secciones t5", "t1.seccion_id = t5.id", "left");

ci4/app/Models/UserModel.php

@@ -122,6 +122,19 @@ class UserModel extends ShieldUserModel
 
     }
 
+    public function getFullName($id=0){
+        $builder = $this->db
+            ->table("users" . " t1")
+            ->select(
+                "CONCAT(t1.first_name, ' ', t1.last_name) AS name"
+            );
+
+        $builder->where('t1.deleted_at', null);
+        $builder->where('t1.id', $id);
+
+        return $builder->get()->getRow()->name;
+    }
+
     // Método para comprobar si el email ya está registrado
     public function isEmailUnique($email)
     {