empezada la estructura de tickets

ci4/app/Config/Routes.php

@@ -909,6 +909,22 @@ $routes->group('chat', ['namespace' => 'App\Controllers\Chat'], function ($route
 });
 
 
+$routes->group('messages', ['namespace' => 'App\Controllers\Chat'], function ($routes) {
+    $routes->get('datatable', 'ChatController::datatable_messages', ['as' => 'getDatatableMessages']);
+    $routes->get('datatable/presupuesto', 'ChatController::datatable_presupuesto_messages', ['as' => 'getDatatablePresupuestoMessages']);
+    $routes->get('datatable/pedido', 'ChatController::datatable_pedido_messages', ['as' => 'getDatatablePedidoMessages']);
+    $routes->get('datatable/factura', 'ChatController::datatable_factura_messages', ['as' => 'getDatatableFacturaMessages']);
+
+    $routes->post('direct', 'ChatController::store_new_direct_message', ['as' => 'storeNewDirectMessage']);
+    $routes->post('direct/client', 'ChatController::store_new_direct_message_client', ['as' => 'storeNewDirectMessageClient']);
+});
+
+
+$routes->group('soporte', ['namespace' => 'App\Controllers\Soporte'], function ($routes) {
+    $routes->get('', 'Ticketcontroller::index', ['as' => 'TicketIndex']);
+    $routes->get('add', 'Ticketcontroller::add', ['as' => 'NewTicket']);
+});
+
 
 $routes->group('produccion', ['namespace' => 'App\Controllers\Produccion'], function ($routes) {
     $routes->group('ordentrabajo', ['namespace' => 'App\Controllers\Produccion'], function ($routes) {

ci4/app/Controllers/Soporte/Ticketcontroller.php

@@ -0,0 +1,189 @@
+<?php
+
+namespace App\Controllers\Soporte;
+
+use App\Models\TicketModel;
+use App\Models\CategoriaModel;
+use App\Models\EstadoModel;
+use CodeIgniter\Controller;
+use App\Entities\Soporte\TicketEntity;
+
+class Ticketcontroller extends \App\Controllers\GoBaseController
+{
+
+
+    protected static $primaryModelName = 'App\Models\Soporte\ticketModel';
+
+    protected static $singularObjectNameCc = 'ticket';
+    protected static $singularObjectName = 'Ticket';
+    protected static $pluralObjectName = 'Tickets';
+    protected static $controllerSlug = 'ticket';
+
+    protected static $viewPath = 'themes/vuexy/form/soporte/';
+
+    protected $indexRoute = 'TicketIndex';
+
+
+    public function initController(\CodeIgniter\HTTP\RequestInterface $request, \CodeIgniter\HTTP\ResponseInterface $response, \Psr\Log\LoggerInterface $logger)
+    {
+        $this->viewData['pageTitle'] = lang('Tickets.moduleTitle');
+        
+        // Breadcrumbs
+        $this->viewData['breadcrumb'] = [
+            ['title' => lang("App.menu_soporte"), 'route' => "javascript:void(0);", 'active' => false],
+            ['title' => lang("App.menu_ticket_list"), 'route' => route_to('TicketIndex'), 'active' => true]
+        ];
+
+        parent::initController($request, $response, $logger);
+
+    }
+
+    public function index()
+    {
+        //checkPermission('tickets.menu');
+
+        $this->viewData['usingClientSideDataTable'] = true;
+
+        $this->viewData['pageSubTitle'] = lang('Basic.global.ManageAllRecords', [lang('Tarifaextra.tarifaextra')]);
+        parent::index();
+
+    }
+
+    public function add()
+    {
+
+        //checkPermission('tickets.create', $this->indexRoute);
+
+        if ($this->request->getPost()) :
+
+            $nullIfEmpty = false; // !(phpversion() >= '8.1');
+
+            $postData = $this->request->getPost();
+            $sanitizedData = $this->sanitized($postData, $nullIfEmpty);
+
+
+            $noException = true;
+            if ($successfulResult = $this->canValidate()) : // if ($successfulResult = $this->validate($this->formValidationRules) ) :
+
+
+                if ($this->canValidate()) :
+                    try {
+                        $successfulResult = $this->model->skipValidation(true)->save($sanitizedData);
+                    } catch (\Exception $e) {
+                        $noException = false;
+                        $this->dealWithException($e);
+                    }
+                else:
+                    $this->viewData['errorMessage'] = lang('Basic.global.formErr1', [lang('Basic.global.record')]);
+                    $this->session->setFlashdata('formErrors', $this->model->errors());
+                endif;
+
+                $thenRedirect = true;  // Change this to false if you want your user to stay on the form after submission
+            endif;
+            if ($noException && $successfulResult) :
+
+                $id = $this->model->db->insertID();
+
+                $message = lang('Basic.global.saveSuccess', [lang('Basic.global.record')]) . '.';
+
+                if ($thenRedirect) :
+                    if (!empty($this->indexRoute)) :
+                        return redirect()->to(route_to($this->indexRoute))->with('successMessage', $message);
+                    else:
+                        return $this->redirect2listView('successMessage', $message);
+                    endif;
+                else:
+                    $this->session->setFlashData('sweet-success', $message);
+                endif;
+
+            endif; // $noException && $successfulResult
+
+        endif; // ($requestMethod === 'post')
+
+        $this->viewData['ticketEntity'] = isset($sanitizedData) ? new TicketEntity($sanitizedData) : new TicketEntity();
+
+        $this->viewData['formAction'] = route_to('NewTicket');
+
+        $this->viewData['boxTitle'] = lang('Basic.global.addNew') . ' ' . lang('Tarifaextra.tarifaextra') . ' ' . lang('Basic.global.addNewSuffix');
+
+
+        return $this->displayForm(__METHOD__);
+    } // end function add()
+
+    public function edit($requestedId = null)
+    {
+        /*
+        checkPermission('tarifa-extra.edit', $this->indexRoute);
+
+        if ($requestedId == null) :
+            return $this->redirect2listView();
+        endif;
+        $id = filter_var($requestedId, FILTER_SANITIZE_URL);
+        $tarifaextraEntity = $this->model->find($id);
+
+        if ($tarifaextraEntity == false) :
+            $message = lang('Basic.global.notFoundWithIdErr', [mb_strtolower(lang('Tarifaextra.tarifaextra')), $id]);
+            return $this->redirect2listView('errorMessage', $message);
+        endif;
+
+        if ($this->request->getPost()) :
+
+            $postData = $this->request->getPost();
+            $sanitizedData = $this->sanitized($postData, true);
+
+            // JJO
+            if (isset($this->model->user_updated_id)) {
+                $sanitizedData['user_updated_id'] = auth()->user()->id;
+            }
+            if ($this->request->getPost('mostrar_en_presupuesto') == null) {
+                $sanitizedData['mostrar_en_presupuesto'] = false;
+            }
+
+            $noException = true;
+            if ($successfulResult = $this->canValidate()) : // if ($successfulResult = $this->validate($this->formValidationRules) ) :
+                if ($this->canValidate()) :
+                    try {
+                        $successfulResult = $this->model->skipValidation(true)->update($id, $sanitizedData);
+                    } catch (\Exception $e) {
+                        $noException = false;
+                        $this->dealWithException($e);
+                    }
+                else:
+                    $this->viewData['warningMessage'] = lang('Basic.global.formErr1', [mb_strtolower(lang('Tarifaextra.tarifaextra'))]);
+                    $this->session->setFlashdata('formErrors', $this->model->errors());
+
+                endif;
+
+                $tarifaextraEntity->fill($sanitizedData);
+
+                $thenRedirect = false;
+            endif;
+            if ($noException && $successfulResult) :
+                $id = $tarifaextraEntity->id ?? $id;
+                $message = lang('Basic.global.updateSuccess', [lang('Basic.global.record')]) . '.';
+
+                if ($thenRedirect) :
+                    if (!empty($this->indexRoute)) :
+                        return redirect()->to(route_to($this->indexRoute))->with('successMessage', $message);
+                    else:
+                        return $this->redirect2listView('successMessage', $message);
+                    endif;
+                else:
+                    $this->session->setFlashData('sweet-success', $message);
+                endif;
+
+            endif; // $noException && $successfulResult
+        endif; // ($requestMethod === 'post')
+
+        $this->viewData['tarifaextraEntity'] = $tarifaextraEntity;
+
+        $this->viewData['formAction'] = route_to('updateTarifaextra', $id);
+
+        $this->viewData['boxTitle'] = lang('Basic.global.edit2') . ' ' . lang('Tarifaextra.tarifaextra') . ' ' . lang('Basic.global.edit3');
+
+
+        return $this->displayForm(__METHOD__, $id);
+        */
+    } // end function edit(...)
+
+}

ci4/app/Database/Migrations/2025-02-14-114500_create_tickets_system.php

@@ -0,0 +1,80 @@
+<?php
+
+namespace App\Database\Migrations;
+
+use CodeIgniter\Database\Migration;
+
+class CreateTicketsSystem extends Migration
+{
+    public function up()
+    {
+        // Tabla de Categorías
+        $this->forge->addField([
+            'id'        => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
+            'nombre'    => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
+        ]);
+        $this->forge->addPrimaryKey('id');
+        $this->forge->createTable('categorias');
+
+        // Tabla de Estados
+        $this->forge->addField([
+            'id'        => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
+            'nombre'    => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
+        ]);
+        $this->forge->addPrimaryKey('id');
+        $this->forge->createTable('estados');
+
+        // Tabla de Tickets
+        $this->forge->addField([
+            'id'            => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
+            'usuario_id'    => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
+            'categoria_id'  => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
+            'estado_id'     => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
+            'prioridad'     => ['type' => 'ENUM', 'constraint' => ['alta', 'media', 'baja'], 'default' => 'media'],
+            'titulo'        => ['type' => 'VARCHAR', 'constraint' => 255],
+            'descripcion'   => ['type' => 'TEXT'],
+            'created_at'    => ['type' => 'DATETIME', 'null' => true],
+            'updated_at'    => ['type' => 'DATETIME', 'null' => true],
+        ]);
+        $this->forge->addPrimaryKey('id');
+        $this->forge->addForeignKey('usuario_id', 'users', 'id', 'CASCADE', 'CASCADE');
+        $this->forge->addForeignKey('categoria_id', 'categorias', 'id', 'CASCADE', 'CASCADE');
+        $this->forge->addForeignKey('estado_id', 'estados', 'id', 'CASCADE', 'CASCADE');
+        $this->forge->createTable('tickets');
+
+        // Tabla de Respuestas
+        $this->forge->addField([
+            'id'         => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
+            'ticket_id'  => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
+            'usuario_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
+            'mensaje'    => ['type' => 'TEXT'],
+            'created_at' => ['type' => 'DATETIME', 'null' => true],
+        ]);
+        $this->forge->addPrimaryKey('id');
+        $this->forge->addForeignKey('ticket_id', 'tickets', 'id', 'CASCADE', 'CASCADE');
+        $this->forge->addForeignKey('usuario_id', 'users', 'id', 'CASCADE', 'CASCADE');
+        $this->forge->createTable('respuestas');
+
+        // Tabla de Adjuntos
+        $this->forge->addField([
+            'id'         => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
+            'ticket_id'  => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'null' => true],
+            'respuesta_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'null' => true],
+            'archivo'    => ['type' => 'VARCHAR', 'constraint' => 255],
+            'created_at' => ['type' => 'DATETIME', 'null' => true],
+        ]);
+        $this->forge->addPrimaryKey('id');
+        $this->forge->addForeignKey('ticket_id', 'tickets', 'id', 'CASCADE', 'CASCADE');
+        $this->forge->addForeignKey('respuesta_id', 'respuestas', 'id', 'CASCADE', 'CASCADE');
+        $this->forge->createTable('adjuntos');
+    }
+
+    public function down()
+    {
+        $this->forge->dropTable('adjuntos');
+        $this->forge->dropTable('respuestas');
+        $this->forge->dropTable('tickets');
+        $this->forge->dropTable('categorias');
+        $this->forge->dropTable('estados');
+    }
+}

ci4/app/Entities/Soporte/TicketEntity.php

@@ -0,0 +1,52 @@
+<?php
+
+namespace App\Entities\Soporte;
+
+use CodeIgniter\Entity\Entity;
+
+class TicketEntity extends Entity
+{
+    protected $attributes = [
+        'id'          => null,
+        'usuario_id'  => null,
+        'tecnico_id'  => null,
+        'categoria_id'=> null,
+        'estado_id'   => null,
+        'prioridad'   => 'media',
+        'titulo'      => '',
+        'descripcion' => '',
+        'created_at'  => null,
+        'updated_at'  => null,
+    ];
+
+    protected $dates = ['created_at', 'updated_at'];
+
+    public function setTitulo(string $titulo)
+    {
+        $this->attributes['titulo'] = ucfirst($titulo); // Capitaliza el título
+        return $this;
+    }
+
+    public function setDescripcion(string $descripcion)
+    {
+        $this->attributes['descripcion'] = ucfirst($descripcion);
+        return $this;
+    }
+
+    public function getPrioridad(): string
+    {
+        return ucfirst($this->attributes['prioridad']);
+    }
+
+    public function asignarTecnico(int $tecnicoId)
+    {
+        $this->attributes['tecnico_id'] = $tecnicoId;
+        return $this;
+    }
+
+    public function cambiarEstado(int $estadoId)
+    {
+        $this->attributes['estado_id'] = $estadoId;
+        return $this;
+    }
+}

ci4/app/Language/es/App.php

@@ -818,5 +818,9 @@ return [
     "menu_oauth" => "Autenticaciones",
     "menu_template" => "Plantillas",
 
+    "menu_soporte" => "Soporte",
+    "menu_soporte_new_ticket" => "Crear ticket",
+    "menu_soporte_ticket_list" => "Mis tickets",
+
     
 ];

ci4/app/Language/es/Tickets.php

@@ -0,0 +1,9 @@
+<?php
+
+
+
+return [
+    'ticket' => 'Ticket',
+    'tickets' => 'Tickets',
+    'moduleTitle' => 'Tickets',
+];

ci4/app/Models/Soporte/ticketModel.php

@@ -0,0 +1,26 @@
+<?php
+
+namespace App\Models\Soporte;
+
+
+class TicketModel extends \App\Models\BaseModel
+{
+    protected $table      = 'tickets';
+    protected $primaryKey = 'id';
+    protected $allowedFields = ['usuario_id', 'tecnico_id', 'categoria_id', 'estado_id', 'prioridad', 'titulo', 'descripcion', 'created_at', 'updated_at'];
+
+    protected $useTimestamps = true;
+
+    public function getTickets($id = null)
+    {
+        if ($id === null) {
+            return $this->select('tickets.*, users.nombre as usuario, categorias.nombre as categoria, estados.nombre as estado')
+                        ->join('users', 'users.id = tickets.usuario_id')
+                        ->join('categorias', 'categorias.id = tickets.categoria_id')
+                        ->join('estados', 'estados.id = tickets.estado_id')
+                        ->findAll();
+        }
+
+        return $this->find($id);
+    }
+}

ci4/app/Views/themes/vuexy/form/soporte/viewTicketForm.php

@@ -0,0 +1,50 @@
+<?=$this->include('themes/_commonPartialsBs/datatables') ?>
+<?=$this->extend('themes/vuexy/main/defaultlayout') ?>
+<?=$this->section('content');  ?>
+
+<div class="row">
+    <div class="col-md-8">
+        <div class="card">
+            <div class="card-header">
+                <h4>Crear Ticket</h4>
+            </div>
+            <div class="card-body">
+                <form action="<?= base_url('tickets/crear'); ?>" method="post">
+                    <?= csrf_field(); ?>
+                    
+                    <div class="mb-3">
+                        <label class="form-label">Título</label>
+                        <input type="text" name="titulo" class="form-control" required>
+                    </div>
+
+                    <div class="mb-3">
+                        <label class="form-label">Descripción</label>
+                        <textarea name="descripcion" class="form-control" rows="4" required></textarea>
+                    </div>
+
+                    <div class="mb-3">
+                        <label class="form-label">Categoría</label>
+                        <select name="categoria_id" class="form-control">
+                            <?php /*foreach ($categorias as $categoria): ?>
+                                <option value="<?= $categoria['id']; ?>"><?= $categoria['nombre']; ?></option>
+                            <?php endforeach;*/ ?>
+                        </select>
+                    </div>
+
+                    <div class="mb-3">
+                        <label class="form-label">Prioridad</label>
+                        <select name="prioridad" class="form-control">
+                            <option value="alta">Alta</option>
+                            <option value="media" selected>Media</option>
+                            <option value="baja">Baja</option>
+                        </select>
+                    </div>
+
+                    <button type="submit" class="btn btn-primary">Crear Ticket</button>
+                </form>
+            </div>
+        </div>
+    </div>
+</div>
+
+<?= $this->endSection(); ?>

ci4/app/Views/themes/vuexy/main/menu_impresion.php

@@ -48,6 +48,8 @@
 
         require "menus/mensajes_menu.php";
 
+        require "menus/soporte_menu.php";
+
         require "menus/sistema_menu.php";
 
         ?>

ci4/app/Views/themes/vuexy/main/menus/soporte_menu.php

@@ -0,0 +1,22 @@
+<!-- Soporte -->
+<li class="menu-item">
+    <a href="javascript:void(0);" class="menu-link menu-toggle">
+        <i class="menu-icon tf-icons ti ti-users"></i>
+        <?= lang("App.menu_soporte") ?>
+    </a>
+    <ul class="menu-sub">
+
+        <li class="menu-item">
+            <a href="<?= route_to("NewTicket") ?>" class="menu-link">
+                <?= lang("App.menu_soporte_new_ticket") ?>
+            </a>
+        </li>
+
+        <li class="menu-item">
+            <a href="<?= route_to("TicketList") ?>" class="menu-link">
+                <?= lang("App.menu_soporte_ticket_list") ?>
+            </a>
+        </li>
+
+    </ul>
+</li>