jjimenez/safekat
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This commit is contained in:
Jaime Jiménez
2025-02-19 21:35:55 +01:00
parent fea409b5ad
commit b6decf8657
6 changed files with 195 additions and 121 deletions
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79
ci4/app/Controllers/Soporte/Ticketcontroller.php
View File

@ -58,14 +58,14 @@ class Ticketcontroller extends \App\Controllers\BaseResourceController
return view(static::$viewPath . 'viewTicketList', $viewData);
}
private function sendMail($subject,$body,$recipient)
private function sendMail($subject, $body, $recipient)
{
$settings_model = new SettingsModel();
$config = $settings_model->first()->toArray();
$gateway = $config['email_gateway'];
$body = html_entity_decode($body);
if($gateway == 'smtp'){
if ($gateway == 'smtp') {
try {
//https://codeigniter.com/user_guide/libraries/email.html
$email = \Config\Services::email();
@ -74,23 +74,22 @@ class Ticketcontroller extends \App\Controllers\BaseResourceController
$config['SMTPUser'] = $config['email_address'];
$config['SMTPPass'] = $config['email_pass'];
$config['SMTPPort'] = intval($config['email_port']);
$config['SMTPCrypto'] = $config['email_cert']=='none'?'':$config['email_cert'];
$config['SMTPCrypto'] = $config['email_cert'] == 'none' ? '' : $config['email_cert'];
$config['SMTPTimeout'] = 15;
$config['mailType'] = 'html';
$config['wordWrap'] = true;
$email->initialize($config);
$email->setFrom($config['email_address'], $config['email_name']);
$email->setFrom($config['email_address'], $config['email_name']);
$email->setTo($recipient);
$email->setSubject($subject);
$email->setMessage($body);
if (!$email->send())
{
if (!$email->send()) {
return false;
}else{
} else {
return true;
}
} catch (\Exception $ex) {
@ -105,7 +104,7 @@ class Ticketcontroller extends \App\Controllers\BaseResourceController
//checkPermission('tickets.create', $this->indexRoute);
if ($this->request->getPost()) :
if ($this->request->getPost()):
$nullIfEmpty = false; // !(phpversion() >= '8.1');
@ -118,10 +117,10 @@ class Ticketcontroller extends \App\Controllers\BaseResourceController
$sanitizedData = $this->sanitized($postData, $nullIfEmpty);
$noException = true;
if ($successfulResult = $this->canValidate()) : // if ($successfulResult = $this->validate($this->formValidationRules) ) :
if ($successfulResult = $this->canValidate()): // if ($successfulResult = $this->validate($this->formValidationRules) ) :
if ($this->canValidate()) :
if ($this->canValidate()):
try {
$successfulResult = $this->model->skipValidation(true)->save($sanitizedData);
} catch (\Exception $e) {
@ -135,7 +134,7 @@ class Ticketcontroller extends \App\Controllers\BaseResourceController
$thenRedirect = true; // Change this to false if you want your user to stay on the form after submission
endif;
if ($noException && $successfulResult) :
if ($noException && $successfulResult):
$id = $this->model->db->insertID();
@ -145,10 +144,10 @@ class Ticketcontroller extends \App\Controllers\BaseResourceController
$userModel = new \App\Models\UserModel();
$this->sendMail(lang('Tickets.newTicket'), lang('Tickets.newTicketBody') . base_url(route_to('editTicket', $id)), $userModel->find($sanitizedData['supportUser'])->email);
$this->sendMail(lang('Tickets.newTicket'), lang('Tickets.newTicketBody') . base_url(route_to('editTicket', $id)), $userModel->find($sanitizedData['user_soporte_id'])->email);
if ($thenRedirect) :
if (!empty($this->indexRoute)) :
if ($thenRedirect):
if (!empty($this->indexRoute)):
return redirect()->to(route_to($this->indexRoute))->with('successMessage', $message);
else:
return $this->redirect2listView('successMessage', $message);
@ -181,51 +180,63 @@ class Ticketcontroller extends \App\Controllers\BaseResourceController
{
$modelRespuesta = new \App\Models\Soporte\TicketRespuestaModel();
if ($requestedId == null) :
if ($requestedId == null):
return $this->redirect2listView();
endif;
$id = filter_var($requestedId, FILTER_SANITIZE_URL);
$ticket = $this->model->find($id);
if ($ticket == false) :
if ($ticket == false):
$message = lang('Basic.global.notFoundWithIdErr', [mb_strtolower(lang('Tickets.ticket')), $id]);
return $this->redirect2listView('errorMessage', $message);
endif;
if(!auth()->user()->can('Tickets.edit') && auth()->user()->id != $ticket->usuario_id){
if (!auth()->user()->can('Tickets.edit') && auth()->user()->id != $ticket->usuario_id) {
return redirect()->to(route_to('TicketIndex'))->with('errorMessage', lang('Basic.global.noPermission'));
}
if ($this->request->getPost()) :
if ($this->request->getPost()):
$oldUserSupport = $ticket->user_soporte_id;
$oldState = $ticket->estado_id;
$postData = $this->request->getPost();
$sanitizedData = $this->sanitized($postData, false);
$sanitizedData = $this->sanitized($postData, false);
$noException = true;
if ($successfulResult = $this->canValidate()) : // if ($successfulResult = $this->validate($this->formValidationRules) ) :
if ($this->canValidate()) :
if ($successfulResult = $this->canValidate()): // if ($successfulResult = $this->validate($this->formValidationRules) ) :
if ($this->canValidate()):
try {
$successfulResult = $this->model->skipValidation(true)->update($id, $sanitizedData);
$this->saveImages($id, $this->request->getFiles());
if(auth()->user()->can('Tickets.edit')){
if (auth()->user()->can('Tickets.edit')) {
$respuesta = $modelRespuesta->where('ticket_id', $id)->first();
if($respuesta == null){
$respuesta = $modelRespuesta->where('ticket_id', $id)->first();
if ($respuesta == null) {
$modelRespuesta->insert([
'ticket_id' => $id,
'usuario_id' => auth()->user()->id,
'mensaje' => $sanitizedData['respuesta_mensaje']
]);
}else{
} else {
$modelRespuesta->update($respuesta->id, [
'mensaje' => $sanitizedData['respuesta_mensaje'],
'usuario_id' => auth()->user()->id,
]);
}
// envio de correos
$userModel = new \App\Models\UserModel();
if ($oldUserSupport != $sanitizedData['supportUser']) {
$this->sendMail(lang('Tickets.asgignToChanged'), lang('Tickets.asgignToChangedBody') . base_url(route_to('editTicket', $id)), $userModel->find($sanitizedData['supportUser'])->email);
}
if ($oldState != $sanitizedData['estado_id']) {
$this->sendMail(lang('Tickets.stateChange'), lang('Tickets.stateChangeBody') . base_url(route_to('editTicket', $id)), $userModel->find($ticket->usuario_id)->email);
}
}
} catch (\Exception $e) {
@ -242,12 +253,12 @@ class Ticketcontroller extends \App\Controllers\BaseResourceController
$thenRedirect = false;
endif;
if ($noException && $successfulResult) :
if ($noException && $successfulResult):
$id = $ticket->id ?? $id;
$message = lang('Basic.global.updateSuccess', [lang('Basic.global.record')]) . '.';
if ($thenRedirect) :
if (!empty($this->indexRoute)) :
if ($thenRedirect):
if (!empty($this->indexRoute)):
return redirect()->to(route_to($this->indexRoute))->with('successMessage', $message);
else:
return $this->redirect2listView('successMessage', $message);
@ -295,9 +306,9 @@ class Ticketcontroller extends \App\Controllers\BaseResourceController
$searchValues = get_filter_datatables_columns($reqData);
if(auth()->user()->can('tickets.edit')){
if (auth()->user()->can('tickets.edit')) {
$user_id = null;
}else{
} else {
$user_id = auth()->user()->id;
}
@ -359,9 +370,9 @@ class Ticketcontroller extends \App\Controllers\BaseResourceController
// Guardar en la base de datos
$fileModel->insert([
'nombre' => $originalName,
'ticket_id' => $ticket_id,
'hash' => $fileHash,
'path' => 'uploads/tickets/' . $newFileName
'ticket_id' => $ticket_id,
'hash' => $fileHash,
'path' => 'uploads/tickets/' . $newFileName
]);
}
}