diff --git a/ci4/app/Config/Email.php b/ci4/app/Config/Email.php
index 43b3edb0..9447a491 100755
--- a/ci4/app/Config/Email.php
+++ b/ci4/app/Config/Email.php
@@ -6,7 +6,7 @@ use CodeIgniter\Config\BaseConfig;
 
 class Email extends BaseConfig
 {
-    public string $fromEmail  = 'safekat@imnavajas.es';
+    public string $fromEmail  = 'soporte_erp@safekat.es';
     public string $fromName   = 'Safekat ERP';
     public string $recipients = '';
 
@@ -28,27 +28,27 @@ class Email extends BaseConfig
     /**
      * SMTP Server Hostname
      */
-    public string $SMTPHost = 'imnavajas.es';
+    public string $SMTPHost = 'smtp.ionos.es';
 
     /**
      * SMTP Username
      */
-    public string $SMTPUser = 'safekat@imnavajas.es';
+    public string $SMTPUser = 'soporte_erp@safekat.es';
 
     /**
      * SMTP Password
      */
-    public string $SMTPPass = 'Etkd9~448';
+    public string $SMTPPass = 'H%5&qDkDkWnfLTGN';
 
     /**
      * SMTP Port
      */
-    public int $SMTPPort = 25;
+    public int $SMTPPort = 465;
 
     /**
      * SMTP Timeout (in seconds)
      */
-    public int $SMTPTimeout = 5;
+    public int $SMTPTimeout = 15;
 
     /**
      * Enable persistent SMTP connections
diff --git a/ci4/app/Config/RBAC/permissionMatrix.php b/ci4/app/Config/RBAC/permissionMatrix.php
index ce466841..c9f0a2ee 100644
--- a/ci4/app/Config/RBAC/permissionMatrix.php
+++ b/ci4/app/Config/RBAC/permissionMatrix.php
@@ -89,6 +89,9 @@ const SK_PERMISSION_MATRIX = [
 		"roles-permisos.edit",
 		"roles-permisos.delete",
 		"roles-permisos.menu",
+		"tickets.create",
+		"tickets.edit",
+		"tickets.menu",
 	],
 	"cliente-admin" => [
 		"presupuesto-cliente.create",
@@ -218,6 +221,10 @@ const SK_PERMISSION_MATRIX = [
 		"tarifa-encuadernacion.edit",
 		"tarifa-encuadernacion.delete",
 		"tarifa-encuadernacion.menu",
+		"tarifa-extra.create",
+		"tarifa-extra.edit",
+		"tarifa-extra.delete",
+		"tarifa-extra.menu",
 		"tarifa-envio.create",
 		"tarifa-envio.edit",
 		"tarifa-envio.delete",
@@ -262,5 +269,8 @@ const SK_PERMISSION_MATRIX = [
 		"roles-permisos.edit",
 		"roles-permisos.delete",
 		"roles-permisos.menu",
+		"tickets.create",
+		"tickets.edit",
+		"tickets.menu",
 	],
 ];
diff --git a/ci4/app/Config/RBAC/permissions.php b/ci4/app/Config/RBAC/permissions.php
index 4c640b77..35e8235f 100644
--- a/ci4/app/Config/RBAC/permissions.php
+++ b/ci4/app/Config/RBAC/permissions.php
@@ -93,4 +93,7 @@ const SK_PERMISSIONS = [
 	'roles-permisos.edit' => 'Can edit',
 	'roles-permisos.delete' => 'Can delete',
 	'roles-permisos.menu' => 'Menu shall be visualize',
+	'tickets.create' => 'Can create',
+	'tickets.edit' => 'Can edit',
+	'tickets.menu' => 'Menu shall be visualize',
 ];
diff --git a/ci4/app/Config/Routes.php b/ci4/app/Config/Routes.php
index 8ae7e295..2d01a49f 100644
--- a/ci4/app/Config/Routes.php
+++ b/ci4/app/Config/Routes.php
@@ -909,6 +909,27 @@ $routes->group('chat', ['namespace' => 'App\Controllers\Chat'], function ($route
 });
 
 
+$routes->group('messages', ['namespace' => 'App\Controllers\Chat'], function ($routes) {
+    $routes->get('datatable', 'ChatController::datatable_messages', ['as' => 'getDatatableMessages']);
+    $routes->get('datatable/presupuesto', 'ChatController::datatable_presupuesto_messages', ['as' => 'getDatatablePresupuestoMessages']);
+    $routes->get('datatable/pedido', 'ChatController::datatable_pedido_messages', ['as' => 'getDatatablePedidoMessages']);
+    $routes->get('datatable/factura', 'ChatController::datatable_factura_messages', ['as' => 'getDatatableFacturaMessages']);
+
+    $routes->post('direct', 'ChatController::store_new_direct_message', ['as' => 'storeNewDirectMessage']);
+    $routes->post('direct/client', 'ChatController::store_new_direct_message_client', ['as' => 'storeNewDirectMessageClient']);
+});
+
+
+$routes->group('soporte', ['namespace' => 'App\Controllers\Soporte'], function ($routes) {
+    $routes->get('', 'Ticketcontroller::index', ['as' => 'TicketIndex']);
+    $routes->get('add', 'Ticketcontroller::add', ['as' => 'NewTicket']);
+    $routes->post('add', 'Ticketcontroller::add', ['as' => 'createTicket']);
+    $routes->get('edit/(:num)', 'Ticketcontroller::edit/$1', ['as' => 'editTicket']);
+    $routes->post('edit/(:num)', 'Ticketcontroller::edit/$1', ['as' => 'updateTicket']);
+    $routes->post('ticketlist', 'Ticketcontroller::datatable');
+    $routes->get('image/(:segment)', 'Ticketcontroller::image/$1');
+});
+
 
 $routes->group('produccion', ['namespace' => 'App\Controllers\Produccion'], function ($routes) {
     $routes->group('ordentrabajo', ['namespace' => 'App\Controllers\Produccion'], function ($routes) {
diff --git a/ci4/app/Controllers/Sistema/Intranet.php b/ci4/app/Controllers/Sistema/Intranet.php
index 99d3b206..73aa48f2 100644
--- a/ci4/app/Controllers/Sistema/Intranet.php
+++ b/ci4/app/Controllers/Sistema/Intranet.php
@@ -32,4 +32,29 @@ class Intranet extends Controller
 
     }
 
+    function tickets($resource_name)
+    {
+        helper('file');
+
+        $resource_path = WRITEPATH . 'uploads/tickets/' . $resource_name;
+
+        if (file_exists($resource_path)) {
+            // Get the mime type of the file
+            $mime_type = mime_content_type($resource_path);
+
+            // Get an instance of the Response class
+            $response = service('response');
+
+            // Set the content type
+            $response->setContentType($mime_type);
+
+            // Set the output
+            $response->setBody(file_get_contents($resource_path));
+
+            // Send the response to the browser
+            $response->send();
+        }
+
+    }
+
 }
\ No newline at end of file
diff --git a/ci4/app/Controllers/Soporte/Ticketcontroller.php b/ci4/app/Controllers/Soporte/Ticketcontroller.php
new file mode 100644
index 00000000..a50c7889
--- /dev/null
+++ b/ci4/app/Controllers/Soporte/Ticketcontroller.php
@@ -0,0 +1,429 @@
+<?php
+
+namespace App\Controllers\Soporte;
+
+use App\Models\Sistema\SettingsModel;
+use App\Models\Soporte\TicketModel;
+use App\Models\CategoriaModel;
+use App\Models\EstadoModel;
+use CodeIgniter\Controller;
+use App\Entities\Soporte\TicketEntity;
+use App\Models\Soporte\ticketFileModel;
+
+
+use App\Models\Collection;
+
+class Ticketcontroller extends \App\Controllers\BaseResourceController
+{
+
+    protected $modelName = TicketModel::class;
+    protected $format = 'json';
+
+    protected static $singularObjectNameCc = 'ticket';
+    protected static $singularObjectName = 'Ticket';
+    protected static $pluralObjectName = 'Tickets';
+    protected static $controllerSlug = 'ticket';
+
+    protected static $viewPath = 'themes/vuexy/form/soporte/';
+
+    protected $indexRoute = 'TicketIndex';
+
+
+    public function initController(\CodeIgniter\HTTP\RequestInterface $request, \CodeIgniter\HTTP\ResponseInterface $response, \Psr\Log\LoggerInterface $logger)
+    {
+        $this->viewData['pageTitle'] = lang('Tickets.moduleTitle');
+
+        // Breadcrumbs
+        $this->viewData['breadcrumb'] = [
+            ['title' => lang("App.menu_soporte"), 'route' => "javascript:void(0);", 'active' => false],
+            ['title' => lang("App.menu_soporte_ticket_list"), 'route' => route_to('TicketIndex'), 'active' => true]
+        ];
+
+        parent::initController($request, $response, $logger);
+    }
+
+    public function index()
+    {
+        //checkPermission('tickets.menu');
+
+        $viewData = [
+            'currentModule' => static::$controllerSlug,
+            'pageSubTitle' => lang('Basic.global.ManageAllRecords', [lang('Tickets.tickets')]),
+            'usingServerSideDataTable' => true,
+            'userType' => auth()->user()->can('tickets.edit') ? 1 : 0,
+        ];
+
+        $viewData = array_merge($this->viewData, $viewData); // merge any possible values from the parent controller class
+
+        return view(static::$viewPath . 'viewTicketList', $viewData);
+    }
+
+    private function sendMail($subject, $body, $recipient)
+    {
+        $settings_model = new SettingsModel();
+        $config = $settings_model->first()->toArray();
+        $gateway = $config['email_gateway'];
+        $body = html_entity_decode($body);
+
+        if ($gateway == 'smtp') {
+            try {
+                //https://codeigniter.com/user_guide/libraries/email.html
+                $email = \Config\Services::email();
+                $config['protocol'] = $config['email_gateway'];
+                $config['SMTPHost'] = $config['email_smtp'];
+                $config['SMTPUser'] = $config['email_address'];
+                $config['SMTPPass'] = $config['email_pass'];
+                $config['SMTPPort'] = intval($config['email_port']);
+                $config['SMTPCrypto'] = $config['email_cert'] == 'none' ? '' : $config['email_cert'];
+                $config['SMTPTimeout'] = 15;
+                $config['mailType'] = 'html';
+                $config['wordWrap'] = true;
+
+                $email->initialize($config);
+
+                $email->setFrom($config['email_address'], $config['email_name']);
+                $email->setTo($recipient);
+
+                $email->setSubject($subject);
+                $email->setMessage($body);
+
+                if (!$email->send()) {
+                    return false;
+                } else {
+                    return true;
+                }
+            } catch (\Exception $ex) {
+                return false;
+            }
+        }
+        return false;
+    }
+
+    public function add()
+    {
+
+        //checkPermission('tickets.create', $this->indexRoute);
+
+        if ($this->request->getPost()):
+
+            $nullIfEmpty = false; // !(phpversion() >= '8.1');
+
+            $postData = $this->request->getPost();
+
+            // get user id
+            $postData['usuario_id'] = auth()->user()->id;
+            $postData['user_soporte_id'] = model('App\Models\Configuracion\ConfigVariableModel')->getVariable('default_soporte_user_id')->value;
+
+            $sanitizedData = $this->sanitized($postData, $nullIfEmpty);
+
+            $noException = true;
+            if ($successfulResult = $this->canValidate()): // if ($successfulResult = $this->validate($this->formValidationRules) ) :
+
+
+                if ($this->canValidate()):
+                    try {
+                        $successfulResult = $this->model->skipValidation(true)->save($sanitizedData);
+                    } catch (\Exception $e) {
+                        $noException = false;
+                        $this->dealWithException($e);
+                    }
+                else:
+                    $this->viewData['errorMessage'] = lang('Basic.global.formErr1', [lang('Basic.global.record')]);
+                    $this->session->setFlashdata('formErrors', $this->model->errors());
+                endif;
+
+                $thenRedirect = true;  // Change this to false if you want your user to stay on the form after submission
+            endif;
+            if ($noException && $successfulResult):
+
+                $id = $this->model->db->insertID();
+
+                $this->saveImages($id, $this->request->getFiles());
+
+                $message = lang('Basic.global.saveSuccess', [lang('Basic.global.record')]) . '.';
+
+                $userModel = new \App\Models\UserModel();
+
+                $this->sendMail(lang('Tickets.newTicket'), lang('Tickets.newTicketBody') . base_url(route_to('editTicket', $id)), $userModel->find($sanitizedData['user_soporte_id'])->email);
+
+                if ($thenRedirect):
+                    if (!empty($this->indexRoute)):
+                        return redirect()->to(route_to($this->indexRoute))->with('successMessage', $message);
+                    else:
+                        return $this->redirect2listView('successMessage', $message);
+                    endif;
+                else:
+                    $this->session->setFlashData('sweet-success', $message);
+                endif;
+
+            endif; // $noException && $successfulResult
+
+        endif; // ($requestMethod === 'post')
+
+        $this->viewData['ticket'] = isset($sanitizedData) ? new TicketEntity($sanitizedData) : new TicketEntity();
+
+        $this->viewData['formAction'] = route_to('NewTicket');
+
+        $this->viewData['categorias'] = $this->model->getCategorias();
+        $this->viewData['estados'] = $this->model->getEstados();
+        $this->viewData['secciones'] = $this->model->getSecciones();
+
+        $this->viewData['supportUsers'] = $this->getSupportUsers();
+
+        $this->viewData['boxTitle'] = lang('Basic.global.addNew') . ' ' . lang('Tickets.ticket') . ' ' . lang('Basic.global.addNewSuffix');
+
+
+        return $this->displayForm(__METHOD__);
+    } // end function add()
+
+    public function edit($requestedId = null)
+    {
+        $modelRespuesta = new \App\Models\Soporte\TicketRespuestaModel();
+
+        if ($requestedId == null):
+            return $this->redirect2listView();
+        endif;
+        $id = filter_var($requestedId, FILTER_SANITIZE_URL);
+        $ticket = $this->model->find($id);
+
+        if ($ticket == false):
+            $message = lang('Basic.global.notFoundWithIdErr', [mb_strtolower(lang('Tickets.ticket')), $id]);
+            return $this->redirect2listView('errorMessage', $message);
+        endif;
+
+        if (!auth()->user()->can('Tickets.edit') && auth()->user()->id != $ticket->usuario_id) {
+            return redirect()->to(route_to('TicketIndex'))->with('errorMessage', lang('Basic.global.noPermission'));
+        }
+
+        if ($this->request->getPost()):
+
+            $oldUserSupport = $ticket->user_soporte_id;
+            $oldState = $ticket->estado_id;
+
+            $postData = $this->request->getPost();
+            $sanitizedData = $this->sanitized($postData, false);
+
+            $noException = true;
+            if ($successfulResult = $this->canValidate()): // if ($successfulResult = $this->validate($this->formValidationRules) ) :
+                if ($this->canValidate()):
+                    try {
+                        $successfulResult = $this->model->skipValidation(true)->update($id, $sanitizedData);
+
+                        $this->saveImages($id, $this->request->getFiles());
+
+                        if (auth()->user()->can('Tickets.edit')) {
+
+                            $respuesta = $modelRespuesta->where('ticket_id', $id)->first();
+                            if ($respuesta == null) {
+                                $modelRespuesta->insert([
+                                    'ticket_id' => $id,
+                                    'usuario_id' => auth()->user()->id,
+                                    'mensaje' => $sanitizedData['respuesta_mensaje']
+                                ]);
+                            } else {
+                                $modelRespuesta->update($respuesta->id, [
+                                    'mensaje' => $sanitizedData['respuesta_mensaje'],
+                                    'usuario_id' => auth()->user()->id,
+                                ]);
+                            }
+
+                            // envio de correos
+                            $userModel = new \App\Models\UserModel();
+                            if ($oldUserSupport != $sanitizedData['user_soporte_id']) {
+                                $this->sendMail(lang('Tickets.asgignToChanged'), lang('Tickets.asgignToChangedBody') . base_url(route_to('editTicket', $id)), $userModel->find($sanitizedData['user_soporte_id'])->email);
+                            }
+
+                            if ($oldState != $sanitizedData['estado_id']) {
+                                $this->sendMail(lang('Tickets.stateChange'), lang('Tickets.stateChangeBody') . base_url(route_to('editTicket', $id)), $userModel->find($ticket->usuario_id)->email);
+                            }
+
+                        }
+
+                    } catch (\Exception $e) {
+                        $noException = false;
+                        $this->dealWithException($e);
+                    }
+                else:
+                    $this->viewData['warningMessage'] = lang('Basic.global.formErr1', [mb_strtolower(lang('Tickets.ticket'))]);
+                    $this->session->setFlashdata('formErrors', $this->model->errors());
+
+                endif;
+
+                $ticket->fill($sanitizedData);
+
+                $thenRedirect = false;
+            endif;
+            if ($noException && $successfulResult):
+                $id = $ticket->id ?? $id;
+                $message = lang('Basic.global.updateSuccess', [lang('Basic.global.record')]) . '.';
+
+                if ($thenRedirect):
+                    if (!empty($this->indexRoute)):
+                        return redirect()->to(route_to($this->indexRoute))->with('successMessage', $message);
+                    else:
+                        return $this->redirect2listView('successMessage', $message);
+                    endif;
+                else:
+                    return redirect()->to(route_to("editTicket", $id))->with('successMessage', $message);
+                    //$this->session->setFlashData('sweet-success', $message);
+                endif;
+
+            endif; // $noException && $successfulResult
+        endif; // ($requestMethod === 'post')
+
+        $this->viewData['ticket'] = $ticket;
+        $this->viewData['respuesta'] = $modelRespuesta->where('ticket_id', $id)->first();
+
+        $this->viewData['formAction'] = route_to('updateTicket', $id);
+
+        $this->viewData['categorias'] = $this->model->getCategorias();
+        $this->viewData['estados'] = $this->model->getEstados();
+        $this->viewData['secciones'] = $this->model->getSecciones();
+        $this->viewData['supportUsers'] = $this->getSupportUsers();
+
+        $this->viewData['imagesTicket'] = $this->getImages('ticket', $id);
+        $this->viewData['imagesRespuesta'] = $this->getImages('respuesta', $id);
+
+        $this->viewData['boxTitle'] = lang('Basic.global.edit2') . ' ' . lang('Tickets.ticket') . ' ' . lang('Basic.global.edit3');
+
+
+        return $this->displayForm(__METHOD__, $id);
+    } // end function edit(...)
+
+    public function datatable()
+    {
+        if ($this->request->isAJAX()) {
+            $reqData = $this->request->getPost();
+            if (!isset($reqData['draw']) || !isset($reqData['columns'])) {
+                $errstr = 'No data available in response to this specific request.';
+                $response = $this->respond(Collection::datatable([], 0, 0, $errstr), 400, $errstr);
+                return $response;
+            }
+            $start = $reqData['start'] ?? 0;
+            $length = $reqData['length'] ?? 5;
+
+            $requestedOrder = $reqData['order'] ?? [];
+
+            $searchValues = get_filter_datatables_columns($reqData);
+
+            if (auth()->user()->can('tickets.edit')) {
+                $user_id = null;
+            } else {
+                $user_id = auth()->user()->id;
+            }
+
+            $resourceData = $this->model->getResource($searchValues, $user_id);
+            foreach ($requestedOrder as $order) {
+                $column = $order['column'] ?? 0;
+                $dir = $order['dir'] ?? 'asc';
+                $orderColumn = $this->model::SORTABLE[$column] ?? null;
+                if ($orderColumn) {
+                    $resourceData->orderBy($orderColumn, $dir);
+                }
+            }
+            $resourceData = $resourceData->limit($length, $start)->get()->getResultObject();
+
+            return $this->respond(Collection::datatable(
+                $resourceData,
+                $this->model->getResource($searchValues)->countAllResults(),
+                $this->model->getResource($searchValues)->countAllResults()
+            ));
+        } else {
+            return $this->failUnauthorized('Invalid request', 403);
+        }
+    }
+
+    public function image($imageName)
+    {
+        $filePath = WRITEPATH . "uploads/tickets/" . $imageName;
+
+        if (!file_exists($filePath)) {
+            return $this->response->setStatusCode(404, 'Imagen no encontrada');
+        }
+
+        $mimeType = mime_content_type($filePath);
+
+        return $this->response
+            ->setHeader('Content-Type', $mimeType)
+            ->setBody(file_get_contents($filePath));
+    }
+
+    private function saveImages($ticket_id, $files = [])
+    {
+        $uploadPath = WRITEPATH . 'uploads/tickets/';
+
+        $fileModel = new ticketFileModel();
+
+        if ($files && isset($files['files'])) {
+            foreach ($files['files'] as $file) {
+                if ($file->isValid() && !$file->hasMoved()) {
+                    $originalName = $file->getClientName();
+                    $fileExt = $file->getExtension();
+
+                    // Generar hash SHA-256 basado en el contenido del archivo
+                    $fileHash = hash_file("sha256", $file->getTempName());
+                    $newFileName = $fileHash . '.' . $fileExt;
+
+                    // Mover el archivo con el nombre basado en el hash
+                    $file->move($uploadPath, $newFileName);
+
+                    // Guardar en la base de datos
+                    $fileModel->insert([
+                        'nombre' => $originalName,
+                        'ticket_id' => $ticket_id,
+                        'hash' => $fileHash,
+                        'path' => 'uploads/tickets/' . $newFileName
+                    ]);
+                }
+            }
+        }
+    }
+
+    private function getImages($tipo = 'ticket', $id = null)
+    {
+        $images = [];
+
+        $model = new ticketFileModel();
+        if ($tipo == 'ticket') {
+            $files = $model->where('ticket_id', $id)->findAll();
+            foreach ($files as $file) {
+                $ext = pathinfo($file['nombre'], PATHINFO_EXTENSION);
+                array_push($images, array(
+                    "path" => '/soporte/image/' . $file['hash'] . "." . $ext,
+                    "name" => $file['nombre']
+                ));
+            }
+        } else {
+            $files = $model->where('respuesta_id', $id)->findAll();
+            foreach ($files as $file) {
+                $ext = pathinfo($file['nombre'], PATHINFO_EXTENSION);
+                array_push($images, array(
+                    "path" => '/soporte/image/' . $file['hash'] . "." . $ext,
+                    "name" => $file['nombre']
+                ));
+            }
+        }
+        return $images;
+    }
+
+    private function getSupportUsers()
+    {
+        $defatulSoporteUserId = model('App\Models\Configuracion\ConfigVariableModel')->getVariable('default_soporte_user_id')->value;
+        $supportUsers = array(
+            array(
+                'id' => $defatulSoporteUserId,
+                'name' => model('App\Models\UserModel')->getFullName($defatulSoporteUserId)
+            ),
+            array(
+                'id' => 2,
+                'name' => model('App\Models\UserModel')->getFullName(2)
+            ),
+            array(
+                'id' => 1,
+                'name' => model('App\Models\UserModel')->getFullName(1)
+            ),
+        );
+
+        return $supportUsers;
+    }
+}
diff --git a/ci4/app/Database/Migrations/2025-02-14-114500_create_tickets_system.php b/ci4/app/Database/Migrations/2025-02-14-114500_create_tickets_system.php
new file mode 100644
index 00000000..c0bbab1f
--- /dev/null
+++ b/ci4/app/Database/Migrations/2025-02-14-114500_create_tickets_system.php
@@ -0,0 +1,99 @@
+<?php
+
+namespace App\Database\Migrations;
+
+use CodeIgniter\Database\Migration;
+
+class CreateTicketsSystem extends Migration
+{
+    public function up()
+    {
+        // Tabla de Categorías
+        $this->forge->addField([
+            'id'        => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
+            'keyword'    => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
+        ]);
+        $this->forge->addPrimaryKey('id');
+        $this->forge->createTable('tickets_categorias');
+
+        // Tabla de secciones
+        $this->forge->addField([
+            'id'        => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
+            'keyword'    => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
+        ]);
+        $this->forge->addPrimaryKey('id');
+        $this->forge->createTable('tickets_secciones');
+
+        // Tabla de Estados
+        $this->forge->addField([
+            'id'        => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
+            'keyword'    => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
+        ]);
+        $this->forge->addPrimaryKey('id');
+        $this->forge->createTable('tickets_estados');
+
+        // Tabla de Tickets
+        $this->forge->addField([
+            'id'            => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
+            'usuario_id'    => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
+            'user_soporte_id'    => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
+            'categoria_id'  => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
+            'seccion_id'     => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
+            'estado_id'     => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'default' => 1],
+            'prioridad'     => ['type' => 'ENUM', 'constraint' => ['alta', 'media', 'baja'], 'default' => 'media'],
+            'titulo'        => ['type' => 'VARCHAR', 'constraint' => 255],
+            'descripcion'   => ['type' => 'TEXT'],
+            'created_at'    => ['type' => 'DATETIME', 'null' => true],
+            'updated_at'    => ['type' => 'DATETIME', 'null' => true],
+        ]);
+        $this->forge->addPrimaryKey('id');
+        $this->forge->addForeignKey('usuario_id', 'users', 'id', 'NO ACTION', 'NO ACTION');
+        $this->forge->addForeignKey('user_soporte_id', 'users', 'id', 'NO ACTION', 'NO ACTION');
+        $this->forge->addForeignKey('categoria_id', 'tickets_categorias', 'id', 'NO ACTION', 'NO ACTION');
+        $this->forge->addForeignKey('seccion_id', 'tickets_secciones', 'id', 'NO ACTION', 'NO ACTION');
+        $this->forge->addForeignKey('estado_id', 'tickets_estados', 'id', 'NO ACTION', 'NO ACTION');
+        $this->forge->createTable('tickets');
+
+        // Tabla de Respuestas
+        $this->forge->addField([
+            'id'         => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
+            'ticket_id'  => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
+            'usuario_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
+            'mensaje'    => ['type' => 'TEXT'],
+            'created_at' => ['type' => 'DATETIME', 'null' => true],
+            'updated_at' => ['type' => 'DATETIME', 'null' => true],
+        ]);
+        $this->forge->addPrimaryKey('id');
+        $this->forge->addForeignKey('ticket_id', 'tickets', 'id', '', 'NO ACTION');
+        $this->forge->addForeignKey('usuario_id', 'users', 'id', 'NO ACTION', 'NO ACTION');
+        $this->forge->createTable('tickets_respuestas');
+
+        // Tabla de Adjuntos
+        $this->forge->addField([
+            'id'         => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
+            'ticket_id'  => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'null' => true],
+            'respuesta_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'null' => true],
+            'nombre'    => ['type' => 'VARCHAR', 'constraint' => 255],
+            'hash'    => ['type' => 'VARCHAR', 'constraint' => 255],
+            'path'    => ['type' => 'VARCHAR', 'constraint' => 255],
+            'created_at' => ['type' => 'DATETIME', 'null' => true],
+            'updated_at' => ['type' => 'DATETIME', 'null' => true],
+        ]);
+        $this->forge->addPrimaryKey('id');
+        $this->forge->addForeignKey('ticket_id', 'tickets', 'id', 'NO ACTION', 'NO ACTION');
+        $this->forge->addForeignKey('respuesta_id', 'tickets_respuestas', 'id', 'NO ACTION', 'NO ACTION');
+        $this->forge->createTable('tickets_adjuntos');
+    }
+
+    public function down()
+    {
+        $this->forge->dropTable('tickets_adjuntos');
+        $this->forge->dropTable('tickets_respuestas');
+        $this->forge->dropTable('tickets');
+        $this->forge->dropTable('tickets_categorias');
+        $this->forge->dropTable('tickets_estados');
+        $this->forge->dropTable('tickets_secciones');
+
+        $this->db->table('config_variables_app')->where('name', 'default_soporte_user_id')->delete();
+    }
+}
diff --git a/ci4/app/Database/Seeds/TicketsSeeder.php b/ci4/app/Database/Seeds/TicketsSeeder.php
new file mode 100644
index 00000000..f7d0ea93
--- /dev/null
+++ b/ci4/app/Database/Seeds/TicketsSeeder.php
@@ -0,0 +1,76 @@
+<?php
+
+namespace App\Database\Seeds;
+
+use CodeIgniter\Database\Seeder;
+
+
+class TicketsSeeder extends Seeder
+{
+    public function run()
+    {
+        // categorias
+        $data = [
+            [
+                'keyword' => 'errores',
+            ],
+            [
+                'keyword' => 'consultas',
+            ],
+            [
+                'keyword' => 'sugerencias',
+            ],
+        ];
+        $this->db->table('tickets_categorias')->insertBatch($data);
+
+        // secciones
+        $data = [
+            [
+                'keyword' => 'presupuestos',
+            ],
+            [
+                'keyword' => 'pedidos',
+            ],
+            [
+                'keyword' => 'facturacion',
+            ],
+            [
+                'keyword' => 'logistica',
+            ],
+            [
+                'keyword' => 'configuracion',
+            ],
+            [
+                'keyword' => 'general',
+            ],
+        ];
+        $this->db->table('tickets_secciones')->insertBatch($data);
+
+        // estados
+        $data = [
+            [
+                'keyword' => 'abierto',
+            ],
+            [
+                'keyword' => 'en_proceso',
+            ],
+            [
+                'keyword' => 'resuelto',
+            ],
+            [
+                'keyword' => 'archivado',
+            ],
+        ];
+        $this->db->table('tickets_estados')->insertBatch($data);
+
+        // config variables
+        $data = [
+            [
+                'name' => 'default_soporte_user_id',
+                'value' => '10',
+                'description' => 'ID del usuario por defecto para asignar tickets',
+            ],
+        ];
+        $this->db->table('config_variables_app')->insertBatch($data);
+    }
+}
\ No newline at end of file
diff --git a/ci4/app/Entities/Soporte/TicketEntity.php b/ci4/app/Entities/Soporte/TicketEntity.php
new file mode 100644
index 00000000..192e8d51
--- /dev/null
+++ b/ci4/app/Entities/Soporte/TicketEntity.php
@@ -0,0 +1,52 @@
+<?php
+
+namespace App\Entities\Soporte;
+
+use CodeIgniter\Entity\Entity;
+
+class TicketEntity extends Entity
+{
+    protected $attributes = [
+        'id'          => null,
+        'usuario_id'  => null,
+        'tecnico_id'  => null,
+        'categoria_id'=> null,
+        'estado_id'   => null,
+        'prioridad'   => 'media',
+        'titulo'      => '',
+        'descripcion' => '',
+        'created_at'  => null,
+        'updated_at'  => null,
+    ];
+
+    protected $dates = ['created_at', 'updated_at'];
+
+    public function setTitulo(string $titulo)
+    {
+        $this->attributes['titulo'] = ucfirst($titulo); // Capitaliza el título
+        return $this;
+    }
+
+    public function setDescripcion(string $descripcion)
+    {
+        $this->attributes['descripcion'] = ucfirst($descripcion);
+        return $this;
+    }
+
+    public function getPrioridad(): string
+    {
+        return ucfirst($this->attributes['prioridad']);
+    }
+
+    public function asignarTecnico(int $tecnicoId)
+    {
+        $this->attributes['tecnico_id'] = $tecnicoId;
+        return $this;
+    }
+
+    public function cambiarEstado(int $estadoId)
+    {
+        $this->attributes['estado_id'] = $estadoId;
+        return $this;
+    }
+}
diff --git a/ci4/app/Entities/Soporte/TicketRespuestaEntity.php b/ci4/app/Entities/Soporte/TicketRespuestaEntity.php
new file mode 100644
index 00000000..d7a082a3
--- /dev/null
+++ b/ci4/app/Entities/Soporte/TicketRespuestaEntity.php
@@ -0,0 +1,20 @@
+<?php
+
+namespace App\Entities\Soporte;
+
+use CodeIgniter\Entity\Entity;
+
+class TicketRespuestaEntity extends Entity
+{
+    protected $attributes = [
+        'id'          => null,
+        'ticket_id'  => null,
+        'usuario_id'  => null,
+        'mensaje'  => null,
+        'created_at'  => null,
+        'updated_at'  => null,
+    ];
+
+    protected $dates = ['created_at', 'updated_at'];
+
+}
diff --git a/ci4/app/Language/es/App.php b/ci4/app/Language/es/App.php
index 44552d73..a24597ea 100755
--- a/ci4/app/Language/es/App.php
+++ b/ci4/app/Language/es/App.php
@@ -818,5 +818,9 @@ return [
     "menu_oauth" => "Autenticaciones",
     "menu_template" => "Plantillas",
 
+    "menu_soporte" => "Soporte",
+    "menu_soporte_new_ticket" => "Crear ticket",
+    "menu_soporte_ticket_list" => "Mis tickets",
+
     
 ];
\ No newline at end of file
diff --git a/ci4/app/Language/es/Basic.php b/ci4/app/Language/es/Basic.php
index be74f2d1..3f1c5bf5 100755
--- a/ci4/app/Language/es/Basic.php
+++ b/ci4/app/Language/es/Basic.php
@@ -88,6 +88,7 @@ return [
 				'line' => 'la línea',
 				'error_tittle' => 'Error',
 			],
+			'noPermission' => 'No tiene permiso para acceder a esta página.',
 			'ok' => 'Ok',
 			'wait' => 'Espere',
 			'yes' => 'Si',
diff --git a/ci4/app/Language/es/RolesPermisos.php b/ci4/app/Language/es/RolesPermisos.php
index 84e56b7f..ccc4176a 100644
--- a/ci4/app/Language/es/RolesPermisos.php
+++ b/ci4/app/Language/es/RolesPermisos.php
@@ -55,7 +55,7 @@ return [
     'ajustesSection' => 'Ajustes',
     'actividadSection' => 'Accesos',
 
-
+    "ticketsSection" => "Tickets",
 
     'validation' => [
         'id' => [
diff --git a/ci4/app/Language/es/Tickets.php b/ci4/app/Language/es/Tickets.php
new file mode 100644
index 00000000..020d304f
--- /dev/null
+++ b/ci4/app/Language/es/Tickets.php
@@ -0,0 +1,70 @@
+<?php
+
+
+
+return [
+    'ticket' => 'Ticket',
+    'tickets' => 'Tickets',
+    'moduleTitle' => 'Tickets',
+
+    "asunto" => "Asunto",
+    "tipo" => "Tipo",
+    "seccion" => "Sección",
+    "estado" => "Estado",
+    "prioridad" => "Prioridad",
+    "descripcion" => "Descripción",
+    "asignarTo" => "Asignado a",
+    "usuario" => "Creado por",
+    "createTicket" => "Crear Ticket",
+    "fechaCreacion" => "Fecha de creación",
+    "respuesta" => "Respuesta",
+
+    // categorías
+    'errores' => 'Errores',
+    'consultas' => 'Consultas',
+    'sugerencias' => 'Sugerencias',
+
+    // secciones
+    'presupuestos' => 'Presupuestos',
+    'pedidos' => 'Pedidos',
+    'facturacion' => 'Facturación',
+    'logistica' => 'Logística',
+    'configuracion' => 'Configuración',
+    'general' => 'General',
+
+    // estados
+    'abierto' => 'Abierto',
+    'en_proceso' => 'En proceso',
+    'resuelto' => 'Resuelto',
+    'archivado' => 'Archivado',
+
+    //Prioridades
+    'alta' => 'Alta',
+    'media' => 'Media',
+    'baja' => 'Baja',
+
+    // FIcheros
+    'adjuntos' => 'Adjuntar imágenes',
+    'adjuntos_ticket' => 'Imágenes adjuntas',
+
+    // Mail
+    'newTicket' => 'Nuevo Ticket en ERP Safekat',
+    'stateChange' => 'Cambio de estado en ticket en ERP Safekat',
+    'asgignToChanged' => 'Asignado ticket en ERP Safekat',
+    'newTicketBody' => '<p>Se ha creado un nuevo ticket en el sistema de soporte de Safekat ERP. <br><br>Puede verlo en el siguiente enlace:</p>',
+    'stateChangeBody' => '<p>El estado de un ticket en el sistema de soporte de Safekat ERP ha cambiado. <br><br>Puede verlo en el siguiente enlace:</p>',
+    'asgignToChangedBody' => '<p>Se le ha asignado un ticket en el sistema de soporte de Safekat ERP. <br><br>Puede verlo en el siguiente enlace:</p>',
+
+    'validation' => [
+        'titulo' => [
+            'max_length' => 'El campo {field} no puede exceder {param} caracteres en longitud.',
+            'required' => 'El campo {field} es obligatorio.',
+
+        ],
+
+        'descripcion' => [
+            'required' => 'El campo {field} es obligatorio.',
+
+        ],
+    ],
+];
diff --git a/ci4/app/Models/Soporte/TicketModel.php b/ci4/app/Models/Soporte/TicketModel.php
new file mode 100644
index 00000000..0ab09a66
--- /dev/null
+++ b/ci4/app/Models/Soporte/TicketModel.php
@@ -0,0 +1,165 @@
+<?php
+
+namespace App\Models\Soporte;
+
+
+class TicketModel extends \App\Models\BaseModel
+{
+
+    protected $table = 'tickets';
+    protected $primaryKey = 'id';
+    protected $allowedFields = ['usuario_id', 'user_soporte_id', 'seccion_id', 'categoria_id', 'estado_id', 'prioridad', 'titulo', 'descripcion', 'created_at', 'updated_at'];
+
+    protected $useTimestamps = true;
+
+    protected $returnType = "App\Entities\Soporte\TicketEntity";
+
+    const SORTABLE = [
+        0 => "t1.id",
+        1 => "t1.categoria_id",
+        2 => "t1.seccion_id",
+        3 => "t1.estado_id",
+        4 => "t1.prioridad",
+        5 => "t1.titulo",
+        6 => "t1.usuario_id",
+        7 => "t1.usuario_soporte_id",
+        8 => "t1.created_at",
+    ];
+
+    protected $validationRules = [
+        "titulo" => [
+            "label" => "Tickets.asunto",
+            "rules" => "trim|required|max_length[255]",
+        ],
+        "descripcion" => [
+            "label" => "Tickets.descripcion",
+            "rules" => "trim|required",
+        ],
+    ];
+
+    protected $validationMessages = [
+        "titulo" => [
+            "max_length" => "Tickets.validation.titulo.max_length",
+            "required" => "Tickets.validation.titulo.required",
+        ],
+        "descripcion" => [
+            "decimal" => "Tickets.validation.descripcion.decimal",
+            "required" => "Tickets.validation.descripcion.required",
+        ],
+    ];
+
+    public function getEstados()
+    {
+        $values = $this->db->table('tickets_estados')->get()->getResultArray();
+
+        for ($i = 0; $i < count($values); $i++) {
+            $values[$i]['text'] = lang("Tickets." . $values[$i]['keyword']);
+        }
+
+        return $values;
+    }
+
+    public function getCategorias()
+    {
+        $values = $this->db->table('tickets_categorias')->get()->getResultArray();
+
+        for ($i = 0; $i < count($values); $i++) {
+            $values[$i]['text'] = lang("Tickets." . $values[$i]['keyword']);
+        }
+
+        return $values;
+    }
+
+    public function getSecciones()
+    {
+        $values = $this->db->table('tickets_secciones')->get()->getResultArray();
+
+        for ($i = 0; $i < count($values); $i++) {
+            $values[$i]['text'] = lang("Tickets." . $values[$i]['keyword']);
+        }
+
+        return $values;
+    }
+
+    public function getTickets($id = null)
+    {
+        if ($id === null) {
+            return $this->select('tickets.*, users.nombre as usuario, categorias.nombre as categoria, estados.nombre as estado')
+                ->join('users', 'users.id = tickets.usuario_id')
+                ->join('categorias', 'categorias.id = tickets.categoria_id')
+                ->join('estados', 'estados.id = tickets.estado_id')
+                ->findAll();
+        }
+
+        return $this->find($id);
+    }
+
+    public function getResource($search = [], $user_id = null)
+    {
+        $builder = $this->db
+            ->table($this->table . " t1")
+            ->select(
+                "t1.id as id, t1.usuario_id AS usuario_id, CONCAT(t2.first_name, ' ', t2.last_name) AS usuario,
+                t1.user_soporte_id AS user_soporte_id, CONCAT(t6.first_name, ' ', t6.last_name) AS user_soporte,
+                t1.categoria_id AS categoria_id, t3.keyword AS categoria, 
+                t1.seccion_id AS seccion_id, t5.keyword AS seccion, 
+                t1.estado_id AS estado_id, t4.keyword AS estado,
+                t1.prioridad AS prioridad, t1.titulo AS titulo, t1.created_at AS created_at
+                "
+            );
+
+        $builder->join("users t2", "t1.usuario_id = t2.id", "left");
+        $builder->join("users t6", "t1.user_soporte_id = t6.id", "left");
+        $builder->join("tickets_categorias t3", "t1.categoria_id = t3.id", "left");
+        $builder->join("tickets_estados t4", "t1.estado_id = t4.id", "left");
+        $builder->join("tickets_secciones t5", "t1.seccion_id = t5.id", "left");
+
+        if ($user_id !== null)
+            $builder->where("t1.usuario_id", $user_id);
+
+        if (empty($search))
+            return $builder;
+        else {
+            $builder->groupStart();
+            foreach ($search as $col_search) {
+                if ($col_search[1] == "seccion_id") {
+                    $id = $this->getIdFromKeyword("tickets_secciones", $col_search[2]);
+                    $builder->where("t1." . $col_search[1], $id);
+                } else if ($col_search[1] == "categoria_id") {
+                    $id = $this->getIdFromKeyword("tickets_categorias", $col_search[2]);
+                    $builder->where("t1." . $col_search[1], $id);
+                } else if ($col_search[1] == "estado_id") {
+                    $id = $this->getIdFromKeyword("tickets_estados", $col_search[2]);
+                    $builder->where("t1." . $col_search[1], $id);
+                } else if ($col_search[1] == "prioridad") {
+                    $builder->where("t1." . $col_search[1], $col_search[2]);
+                } else if ($col_search[1] == "created_at") {
+                    $dates = explode(" ", $col_search[2]);
+                    $builder->where("t1." . $col_search[1] . ">=", $dates[0]);
+                    $builder->where("t1." . $col_search[1] . "<=", $dates[1]);
+                }  else if ($col_search[1] == "usuario_id") {
+                    $builder->like("t2.first_name", $col_search[2]);
+                    $builder->orLike("t2.last_name", $col_search[2]);
+                } else if ($col_search[1] == "user_soporte_id") {
+                    $builder->like("t6.first_name", $col_search[2]);
+                    $builder->orLike("t6.last_name", $col_search[2]);
+                }
+                else
+                    $builder->like("t1." . $col_search[1], $col_search[2]);
+            }
+            $builder->groupEnd();
+            return $builder;
+
+        }
+    }
+
+    private function getIdFromKeyword($table, $keyword)
+    {
+        $subquery = $this->db->table($table)
+            ->select('id')
+            ->where('keyword', $keyword)
+            ->get()
+            ->getRow();
+        return $subquery->id;
+    }
+}
diff --git a/ci4/app/Models/Soporte/TicketRespuestaModel.php b/ci4/app/Models/Soporte/TicketRespuestaModel.php
new file mode 100644
index 00000000..5d616c85
--- /dev/null
+++ b/ci4/app/Models/Soporte/TicketRespuestaModel.php
@@ -0,0 +1,17 @@
+<?php
+
+namespace App\Models\Soporte;
+
+
+class TicketRespuestaModel extends \App\Models\BaseModel
+{
+
+    protected $table = 'tickets_respuestas';
+    protected $primaryKey = 'id';
+    protected $allowedFields = ['ticket_id', 'usuario_id', 'mensaje' ,'createt_at', 'updated_at'];
+
+    protected $useTimestamps = true;
+
+    protected $returnType = "App\Entities\Soporte\TicketRespuestaEntity";
+
+}
diff --git a/ci4/app/Models/Soporte/ticketFileModel.php b/ci4/app/Models/Soporte/ticketFileModel.php
new file mode 100644
index 00000000..dbbd24e5
--- /dev/null
+++ b/ci4/app/Models/Soporte/ticketFileModel.php
@@ -0,0 +1,11 @@
+<?php
+
+namespace App\Models\Soporte;
+
+class ticketFileModel extends \App\Models\BaseModel
+{
+    protected $table      = 'tickets_adjuntos';
+    protected $primaryKey = 'id';
+    protected $allowedFields = ['ticket_id','respuesta_id', 'nombre', 'hash', 'path', 'created_at', 'updated_at'];
+    protected $useTimestamps = true;
+}
\ No newline at end of file
diff --git a/ci4/app/Models/UserModel.php b/ci4/app/Models/UserModel.php
index cd7d2944..34f1767a 100644
--- a/ci4/app/Models/UserModel.php
+++ b/ci4/app/Models/UserModel.php
@@ -122,6 +122,19 @@ class UserModel extends ShieldUserModel
 
     }
 
+    public function getFullName($id=0){
+        $builder = $this->db
+            ->table("users" . " t1")
+            ->select(
+                "CONCAT(t1.first_name, ' ', t1.last_name) AS name"
+            );
+
+        $builder->where('t1.deleted_at', null);
+        $builder->where('t1.id', $id);
+
+        return $builder->get()->getRow()->name;
+    }
+
     // Método para comprobar si el email ya está registrado
     public function isEmailUnique($email)
     {
diff --git a/ci4/app/Views/themes/vuexy/form/soporte/viewTicketForm.php b/ci4/app/Views/themes/vuexy/form/soporte/viewTicketForm.php
new file mode 100644
index 00000000..4a12a566
--- /dev/null
+++ b/ci4/app/Views/themes/vuexy/form/soporte/viewTicketForm.php
@@ -0,0 +1,192 @@
+<?= $this->include("themes/_commonPartialsBs/sweetalert") ?>
+<?= $this->include('themes/_commonPartialsBs/datatables') ?>
+<?= $this->extend('themes/vuexy/main/defaultlayout') ?>
+<?= $this->section('content'); ?>
+
+<!-- Modal -->
+<div class="modal fade" id="imageModal" tabindex="-1" aria-labelledby="imageModalLabel" aria-hidden="true">
+    <div class="modal-dialog modal-lg modal-dialog-centered">
+        <div class="modal-content">
+            <div class="modal-header">
+                <h5 class="modal-title" id="imageModalLabel">Vista Previa</h5>
+                <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Cerrar"></button>
+            </div>
+            <div class="modal-body text-center">
+                <img src="" id="modalImage" class="img-fluid rounded">
+            </div>
+        </div>
+    </div>
+</div>
+
+<div class="row">
+    <div class="col-12">
+        <div class="card">
+            <div class="card-header">
+                <h4><?= $boxTitle ?></h4>
+            </div>
+            <div class="card-body">
+                <form method="post" class="card-body" action="<?= $formAction ?>" enctype="multipart/form-data">
+                    <?= csrf_field(); ?>
+                    <?= view("themes/_commonPartialsBs/_alertBoxes") ?>
+                    <?= !empty($validation->getErrors()) ? $validation->listErrors("bootstrap_style") : "" ?>
+                    <div class="row">
+                        <div class="mb-3 col-9">
+                            <label class="form-label"><?= lang("Tickets.asunto") ?></label>
+                            <input type="text" name="titulo" class="form-control"
+                                <?= ($formAction !== route_to('NewTicket', $ticket->id)) ? "readonly" : "" ?>
+                                value="<?= old('titulo', $ticket->titulo) ?>">
+                        </div>
+                    </div>
+
+                    <div class="row">
+
+                        <div class="col-3 mb-3">
+                            <label class="form-label"><?= lang("Tickets.tipo") ?></label>
+                            <select id="categoria" name="categoria_id" class="form-control select2"
+                                <?= ($formAction !== route_to('NewTicket', $ticket->id) && !auth()->user()->can('tickets.edit')) ? "disabled" : "" ?>>
+                                <?php foreach ($categorias as $categoria): ?>
+                                    <option value="<?= $categoria['id']; ?>" <?= $categoria['id'] == $ticket->categoria_id ? ' selected' : '' ?>> <?= $categoria['text']; ?>
+                                    </option>
+                                <?php endforeach; ?>
+                            </select>
+                        </div>
+
+
+                        <div class="col-3 mb-3">
+                            <label class="form-label"><?= lang("Tickets.seccion") ?></label>
+                            <select id="seccion" name="seccion_id" class="form-control select2"
+                                <?= ($formAction !== route_to('NewTicket', $ticket->id) && !auth()->user()->can('tickets.edit')) ? "disabled" : "" ?>>
+                                <?php foreach ($secciones as $seccion): ?>
+                                    <option value="<?= $seccion['id']; ?>" <?= $seccion['id'] == $ticket->seccion_id ? ' selected' : '' ?>><?= $seccion['text']; ?>
+                                    </option>
+                                <?php endforeach; ?>
+                            </select>
+                        </div>
+
+                        <div class="col-3 mb-3">
+                            <label class="form-label"><?= lang("Tickets.estado") ?></label>
+                            <?php if ($formAction !== route_to('NewTicket') && auth()->user()->can('tickets.edit')): ?>
+                                <select id="estado" name="estado_id" class="form-control select2">
+                                <?php else: ?>
+                                    <select id="estado" name="estado_id" class="form-control select2" disabled>
+                                    <?php endif; ?>
+                                    <?php foreach ($estados as $estado): ?>
+                                        <option value="<?= $estado['id']; ?>" <?= $estado['id'] == $ticket->estado_id ? ' selected' : '' ?>><?= $estado['text']; ?>
+                                        </option>
+                                    <?php endforeach; ?>
+                                    </select>
+                        </div>
+
+                    </div>
+
+                    <?php if (auth()->user()->can('tickets.edit')): ?>
+
+                        <div class="row">
+                            <div class="mb-3 col-3">
+                                <label class="form-label"><?= lang('Tickets.prioridad') ?></label>
+                                <select id="prioridad" name="prioridad" class="form-control">
+                                    <option value="baja" <?= $ticket->prioridad == 'baja' ? ' selected' : '' ?>>
+                                        <?= lang('Tickets.alta') ?>
+                                    </option>
+                                    <option value="media" <?= $ticket->prioridad == 'media' ? ' selected' : '' ?>>
+                                        <?= lang('Tickets.media') ?>
+                                    </option>
+                                    <option value="alta" <?= $ticket->prioridad == 'alta' ? ' selected' : '' ?>>
+                                        <?= lang('Tickets.baja') ?>
+                                    </option>
+                                </select>
+                            </div>
+
+                            <div class="mb-3 col-3">
+                                <label class="form-label"><?= lang('Tickets.asignarTo') ?></label>
+                                <select id="user_soporte_id" name="user_soporte_id" class="form-control">
+                                    <?php foreach ($supportUsers as $supportUser): ?>
+                                        <option value="<?= $supportUser['id']; ?>" <?= $supportUser['id'] == $ticket->user_soporte_id ? ' selected' : '' ?>><?= $supportUser['name']; ?>
+                                        </option>
+                                    <?php endforeach; ?>
+                                </select>
+                            </div>
+
+                        </div>
+
+                    <?php endif; ?>
+
+                    <div class="mb-3">
+                        <label class="form-label"><?= lang("Tickets.descripcion") ?></label>
+                        <textarea id="descripcion" name="descripcion" class="form-control"
+                            <?= ($formAction !== route_to('NewTicket', $ticket->id)) ? "readonly" : "" ?>
+                            rows="4"><?= old('descripcion', $ticket->descripcion) ?></textarea>
+                    </div>
+
+                    <?php if (isset($respuesta) || ($formAction !== route_to('NewTicket') && auth()->user()->can('tickets.edit'))) : ?>
+
+                        <h4><?= lang("Tickets.respuesta") ?></h4>
+
+                        <div class="mb-3">
+                            <label class="form-label"><?= lang("Tickets.respuesta") ?></label>
+                            <textarea id="respuestaMensaje" name="respuesta_mensaje" class="form-control"
+                                <?= !auth()->user()->can('tickets.edit') ? "readonly" : "" ?>
+                                rows="4"><?= isset($respuesta) ? old('respuestaMensaje', $respuesta->mensaje) : "" ?></textarea>
+                        </div>
+
+                    <?php endif; ?>
+
+                    <?php if ($formAction === route_to('NewTicket') || ($formAction !== route_to('NewTicket') && auth()->user()->can('tickets.edit'))): ?>
+
+                        <div class="row">
+                            <div class="mb-3">
+                                <label for="filesInput" class="form-label"><?= lang("Tickets.adjuntos") ?></label>
+                                <input name="files[]" class="form-control" type="file" id="filesInput" multiple
+                                    accept="image/*">
+                            </div>
+                        </div>
+                    <?php endif; ?>
+
+                    <?php if ($formAction !== route_to('NewTicket')): ?>
+                        <h4><?= lang("Tickets.adjuntos_ticket") ?></h4>
+                        <div class="container">
+                            <?php foreach ($imagesTicket as $image): ?>
+                                <div class="row">
+                                    <div class="col-md-3 mb-3">
+                                        <img src="<?= esc($image['path']) ?>" class="img-thumbnail img-fluid gallery-img"
+                                            data-bs-toggle="modal" data-bs-target="#imageModal" data-src="<?= esc($image['path']) ?>"
+                                            style="cursor:pointer;">
+                                    </div>
+                                </div>
+                            <?php endforeach; ?>
+                        </div>
+
+                    <?php endif; ?>
+
+                    <div class="pt-4">
+                        <?php if (
+                            $formAction === route_to('NewTicket') ||
+                            ($formAction !== route_to('NewTicket') && auth()->user()->can('tickets.edit'))
+                        ): ?>
+                            <input
+                                type="submit"
+                                class="btn btn-primary float-start me-sm-3 me-1"
+                                name="save"
+                                value="<?= lang("Basic.global.Save") ?>" />
+                        <?php endif; ?>
+                        <?= anchor(route_to("TicketIndex"), lang("Basic.global.back"), ["class" => "btn btn-secondary"]) ?>
+
+                    </div>
+                </form>
+            </div>
+        </div>
+    </div>
+</div>
+
+<?= $this->endSection(); ?>
+
+<?= $this->section('css') ?>
+<link rel="stylesheet" href="<?= site_url('themes/vuexy/vendor/libs/dropzone/dropzone.css') ?>" />
+<?= $this->endSection() ?>
+
+
+<?= $this->section('additionalExternalJs') ?>
+<script src="<?= site_url("themes/vuexy/vendor/libs/dropzone/dropzone.js") ?>"></script>
+<script type="module" src="<?= site_url('assets/js/safekat/pages/soporte/tickets.js') ?>"></script>
+
+<?= $this->endSection() ?>
\ No newline at end of file
diff --git a/ci4/app/Views/themes/vuexy/form/soporte/viewTicketList.php b/ci4/app/Views/themes/vuexy/form/soporte/viewTicketList.php
new file mode 100644
index 00000000..b022bbee
--- /dev/null
+++ b/ci4/app/Views/themes/vuexy/form/soporte/viewTicketList.php
@@ -0,0 +1,76 @@
+<?= $this->include('themes/_commonPartialsBs/datatables') ?>
+<?= $this->extend('themes/vuexy/main/defaultlayout') ?>
+<?= $this->section('content')?>
+
+<div class="row">
+    <div class="col-md-12">
+
+        <div class="card card-info">
+            <div class="card-header">
+                <h3 class="card-title"><?= lang('Tickets.moduleTitle') ?></h3>
+                <?= anchor(route_to('NewTicket'), lang('Basic.global.addNew') . ' ' . lang('Tickets.ticket'), ['class' => 'btn btn-primary float-end']); ?>
+            </div><!--//.card-header -->
+            <div class="card-body">
+                <?= view('themes/_commonPartialsBs/_alertBoxes'); ?>
+
+                <table id="tableOfTickets" class="table table-striped table-hover using-exportable-data-table"
+                    style="width: 100%;">
+                    <thead>
+                        <tr>
+                            <th>ID</th>
+                            <th><?= lang('Tickets.tipo') ?></th>
+                            <th><?= lang('Tickets.seccion') ?></th>
+                            <th><?= lang('Tickets.estado') ?></th>
+                            <?php if ($userType == 1) : ?>
+                            <th><?= lang('Tickets.prioridad') ?></th>
+                            <?php endif; ?>
+                            <th><?= lang('Tickets.asunto') ?></th>
+                            <?php if ($userType == 1) : ?>
+                            <th><?= lang('Tickets.usuario') ?></th>
+                            <th><?= lang('Tickets.asignarTo') ?></th>
+                            <?php endif; ?>
+                            <th><?= lang('Tickets.fechaCreacion') ?></th>
+                            <th class="text-nowrap noFilter"><?= lang('Basic.global.Action') ?></th>
+                        </tr>
+                    </thead>
+                    <tbody>
+                    </tbody>
+                </table>
+            </div><!--//.card-body -->
+            <div class="card-footer">
+
+            </div><!--//.card-footer -->
+        </div><!--//.card -->
+    </div><!--//.col -->
+</div><!--//.row -->
+
+<?= $this->endSection() ?>
+
+<?= $this->section('css') ?>
+<link rel="stylesheet"
+    href="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/buttons/buttons.bootstrap5.min.css") ?>">
+<link rel="stylesheet" href="<?= site_url('themes/vuexy/vendor/libs/bootstrap-daterangepicker/bootstrap-daterangepicker.css') ?>" />
+<?= $this->endSection() ?>
+
+
+<?= $this->section('additionalExternalJs') ?>
+
+<script>
+    window.userType = <?= $userType ?>;
+</script>
+
+<script
+    src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/buttons/dataTables.buttons.min.js") ?>"></script>
+<script
+    src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/buttons/buttons.bootstrap5.min.js") ?>"></script>
+<script src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/buttons/buttons.html5.min.js") ?>"></script>
+<script src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/buttons/buttons.print.min.js") ?>"></script>
+<script src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/jszip/jszip.min.js") ?>"></script>
+<script src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/pdfmake/pdfmake.min.js") ?>"
+    crossorigin="anonymous" referrerpolicy="no-referrer"></script>
+<script src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/pdfmake/vfs_fonts.js") ?>"></script>
+<script src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/buttons/buttons.colVis.min.js") ?>"></script>
+<script src="<?= site_url('themes/vuexy/vendor/libs/bootstrap-daterangepicker/bootstrap-daterangepicker.js') ?>"></script>
+
+<script type="module" src="<?= site_url('assets/js/safekat/pages/soporte/tickets.js') ?>"></script>
+<?= $this->endSection() ?>
diff --git a/ci4/app/Views/themes/vuexy/main/menu_impresion.php b/ci4/app/Views/themes/vuexy/main/menu_impresion.php
index 2ba24ff5..fc43702e 100644
--- a/ci4/app/Views/themes/vuexy/main/menu_impresion.php
+++ b/ci4/app/Views/themes/vuexy/main/menu_impresion.php
@@ -48,6 +48,8 @@
 
         require "menus/mensajes_menu.php";
 
+        require "menus/soporte_menu.php";
+
         require "menus/sistema_menu.php";
 
         ?>
diff --git a/ci4/app/Views/themes/vuexy/main/menus/soporte_menu.php b/ci4/app/Views/themes/vuexy/main/menus/soporte_menu.php
new file mode 100644
index 00000000..be2b5866
--- /dev/null
+++ b/ci4/app/Views/themes/vuexy/main/menus/soporte_menu.php
@@ -0,0 +1,22 @@
+<!-- Soporte -->
+<li class="menu-item">
+    <a href="javascript:void(0);" class="menu-link menu-toggle">
+        <i class="menu-icon tf-icons ti ti-help"></i>
+        <?= lang("App.menu_soporte") ?>
+    </a>
+    <ul class="menu-sub">
+
+        <li class="menu-item">
+            <a href="<?= route_to("NewTicket") ?>" class="menu-link">
+                <?= lang("App.menu_soporte_new_ticket") ?>
+            </a>
+        </li>
+
+        <li class="menu-item">
+            <a href="<?= route_to("TicketIndex") ?>" class="menu-link">
+                <?= lang("App.menu_soporte_ticket_list") ?>
+            </a>
+        </li>
+
+    </ul>
+</li>
diff --git a/ci4/writable/logs/index.html b/ci4/writable/logs/index.html
deleted file mode 100755
index b702fbc3..00000000
--- a/ci4/writable/logs/index.html
+++ /dev/null
@@ -1,11 +0,0 @@
-<!DOCTYPE html>
-<html>
-<head>
-	<title>403 Forbidden</title>
-</head>
-<body>
-
-<p>Directory access is forbidden.</p>
-
-</body>
-</html>
diff --git a/httpdocs/assets/js/safekat/pages/soporte/tickets.js b/httpdocs/assets/js/safekat/pages/soporte/tickets.js
new file mode 100644
index 00000000..c442772f
--- /dev/null
+++ b/httpdocs/assets/js/safekat/pages/soporte/tickets.js
@@ -0,0 +1,309 @@
+import Table from '../../components/table.js';
+import Ajax from '../../components/ajax.js';
+
+
+
+class Ticket {
+
+    constructor() {
+
+        // check if url includes "add"
+        this.action = 'list';
+        if (window.location.href.includes("add"))
+            this.action = "add";
+        else if (window.location.href.includes("edit"))
+            this.action = "edit";
+
+        this.table = null;
+
+        this.init();
+    }
+
+
+    init() {
+
+        if (this.action == "edit") {
+
+            $('.gallery-img').on('click', function () {
+                let imageUrl = $(this).data('src'); // Obtiene la URL de la imagen
+                $('#modalImage').attr('src', imageUrl); // Cambia la imagen en el modal
+                $('#imageModal').modal('show'); // Muestra el modal
+            });
+
+        }
+        else if (this.action == "list") {
+            this.#initDatatable();
+        }
+    }
+
+    #initDatatable() {
+
+        const self = this;
+
+        self.#headerSearcher();
+
+        const actions = ['view'];
+
+        let columns = [];
+        if (window.userType == 1) {
+            columns = [
+                { 'data': 'id' },
+                {
+                    'data': 'categoria_id',
+                    render: function (data, type, row) {
+                        return window.language.Tickets[row.categoria];
+                    }
+                },
+                {
+                    'data': 'seccion_id',
+                    render: function (data, type, row) {
+                        return window.language.Tickets[row.seccion];
+                    }
+                },
+                {
+                    'data': 'estado_id',
+                    render: function (data, type, row) {
+                        return window.language.Tickets[row.estado];
+                    }
+                },
+                {
+                    'data': 'prioridad',
+                    render: function (data, type, row) {
+                        return window.language.Tickets[data];
+                    },
+                },
+                { 'data': 'titulo' },
+                {
+                    'data': 'usuario_id',
+                    render: function (data, type, row) {
+                        return row.usuario;
+                    },
+                },
+                {
+                    'data': 'user_soporte_id',
+                    render: function (data, type, row) {
+                        return row.user_soporte;
+                    },
+                },
+                { 'data': 'created_at' },
+            ];
+        }
+        else {
+            columns = [
+                { 'data': 'id' },
+                {
+                    'data': 'categoria_id',
+                    render: function (data, type, row) {
+                        return window.language.Tickets[row.categoria];
+                    }
+                },
+                {
+                    'data': 'seccion_id',
+                    render: function (data, type, row) {
+                        return window.language.Tickets[row.seccion];
+                    }
+                },
+                {
+                    'data': 'estado_id',
+                    render: function (data, type, row) {
+                        return window.language.Tickets[row.estado];
+                    }
+                },
+                { 'data': 'titulo' },
+                { 'data': 'created_at' },
+            ];
+        }
+
+
+        this.table = new Table(
+            $('#tableOfTickets'),
+            'tickets',
+            '/soporte/ticketlist',
+            columns,
+        );
+
+
+        this.table.init({
+            actions: actions,
+            buttonsExport: true,
+        });
+
+        this.table.table.on('init.dt', function () {
+
+            self.table.table.page.len(100).draw();
+            self.table.table.draw();
+
+        });
+
+        this.table.setEditCallback(function (id) {
+            window.location.href = '/soporte/edit/' + id;
+        })
+    }
+
+    #headerSearcher() {
+        const self = this;
+
+        $('#tableOfTickets thead tr.search-header').remove();
+        let searchRow = $('#tableOfTickets thead tr').first().clone(true);
+        searchRow.addClass('search-header').appendTo('#tableOfTickets thead');
+
+        $('#tableOfTickets thead tr:eq(1) th').each(function (i) {
+            if (!$(this).hasClass("noFilter")) {
+                var title = $(this).text();
+                if (title == window.language.Tickets.fechaCreacion) {
+
+                    $(this).html('<input id="bs-rangepicker-range" type="text" class="form-control " style="min-width:100px;max-width:120px;font-size:0.8rem !important;"  />');
+                    var bsRangePickerRange = $('#bs-rangepicker-range')
+                    bsRangePickerRange.daterangepicker({
+                        ranges: {
+                            [window.language.datePicker.hoy]: [moment(), moment()],
+                            [window.language.datePicker.ayer]: [moment().subtract(1, 'days'), moment().subtract(1, 'days')],
+                            [window.language.datePicker.ultimos7]: [moment().subtract(6, 'days'), moment()],
+                            [window.language.datePicker.ultimos30]: [moment().subtract(29, 'days'), moment()],
+                            [window.language.datePicker.esteMes]: [moment().startOf('month'), moment().endOf('month')],
+                            [window.language.datePicker.ultimoMes]: [moment().subtract(1, 'month').startOf('month'), moment().subtract(1, 'month').endOf('month')]
+                        },
+                        opens: 'right',
+                        language: $('html').attr('lang'),
+                        "locale": {
+                            "customRangeLabel": window.language.datePicker.personalizar,
+                            "format": "YYYY-MM-DD",
+                            "separator": " ",
+                            "applyLabel": window.language.datePicker.aplicar,
+                            "cancelLabel": window.language.datePicker.limpiar,
+
+                        },
+                        "alwaysShowCalendars": true,
+                        autoUpdateInput: false,
+
+                    });
+
+                    bsRangePickerRange.on('apply.daterangepicker', function (ev, picker) {
+                        $(this).val(picker.startDate.format('YYYY-MM-DD') + ' ' + picker.endDate.format('YYYY-MM-DD'));
+                        self.table.table
+                            .column(i)
+                            .search(this.value)
+                            .draw();
+                    });
+
+                    bsRangePickerRange.on('cancel.daterangepicker', function (ev, picker) {
+                        $(this).val('');
+                        self.table.table
+                            .column(i)
+                            .search(this.value)
+                            .draw();
+                    });
+
+                }
+                else if (title == window.language.Tickets.tipo) {
+                    // Agregar un selector en la tercera columna
+                    $(this).html('<select class="form-control" style="min-width:100px;max-width:120px;font-size:0.8rem !important;"></select>');
+
+                    // Agregar opciones al selector
+                    var selectorTipo = $('select', this);
+                    selectorTipo.append('<option value="">Todos</option>'); // Opción vacía
+                    selectorTipo.append('<option value="errores">' + window.language.Tickets.errores + '</option>');
+                    selectorTipo.append('<option value="consultas">' + window.language.Tickets.consultas + '</option>');
+                    selectorTipo.append('<option value="sugerencias">' + window.language.Tickets.sugerencias + '</option>');
+
+                    selectorTipo.on('change', function () {
+                        var val = $.fn.dataTable.util.escapeRegex(
+                            $(this).val()
+                        );
+                        self.table.table.column(i).search(val).draw();
+                    });
+                }
+
+                else if (title == window.language.Tickets.seccion) {
+                    // Agregar un selector en la tercera columna
+                    $(this).html('<select class="form-control" style="min-width:100px;max-width:120px;font-size:0.8rem !important;"></select>');
+
+                    // Agregar opciones al selector
+                    var selectorSeccion = $('select', this);
+                    selectorSeccion.append('<option value="">Todos</option>'); // Opción vacía
+                    selectorSeccion.append('<option value="presupuestos">' + window.language.Tickets.presupuestos + '</option>');
+                    selectorSeccion.append('<option value="pedidos">' + window.language.Tickets.pedidos + '</option>');
+                    selectorSeccion.append('<option value="facturacion">' + window.language.Tickets.facturacion + '</option>');
+                    selectorSeccion.append('<option value="logistica">' + window.language.Tickets.logistica + '</option>');
+                    selectorSeccion.append('<option value="configuracion">' + window.language.Tickets.configuracion + '</option>');
+                    selectorSeccion.append('<option value="general">' + window.language.Tickets.general + '</option>');
+
+                    selectorSeccion.on('change', function () {
+                        var val = $.fn.dataTable.util.escapeRegex(
+                            $(this).val()
+                        );
+                        self.table.table.column(i).search(val).draw();
+                    });
+                }
+                else if (title == window.language.Tickets.estado) {
+                    // Agregar un selector en la tercera columna
+                    $(this).html('<select class="form-control" style="min-width:100px;max-width:120px;font-size:0.8rem !important;"></select>');
+
+                    // Agregar opciones al selector
+                    var selectorEstado = $('select', this);
+                    selectorEstado.append('<option value="">Todos</option>'); // Opción vacía
+                    selectorEstado.append('<option value="abierto">' + window.language.Tickets.abierto + '</option>');
+                    selectorEstado.append('<option value="en_proceso">' + window.language.Tickets.en_proceso + '</option>');
+                    selectorEstado.append('<option value="resuelto">' + window.language.Tickets.resuelto + '</option>');
+
+                    selectorEstado.on('change', function () {
+                        var val = $.fn.dataTable.util.escapeRegex(
+                            $(this).val()
+                        );
+                        self.table.table.column(i).search(val).draw();
+                    });
+                }
+                else if (title == window.language.Tickets.prioridad) {
+                    // Agregar un selector en la tercera columna
+                    $(this).html('<select class="form-control" style="min-width:100px;max-width:120px;font-size:0.8rem !important;"></select>');
+
+                    // Agregar opciones al selector
+                    var selectorPrioridad = $('select', this);
+                    selectorPrioridad.append('<option value="">Todos</option>'); // Opción vacía
+                    selectorPrioridad.append('<option value="baja">' + window.language.Tickets.baja + '</option>');
+                    selectorPrioridad.append('<option value="media">' + window.language.Tickets.media + '</option>');
+                    selectorPrioridad.append('<option value="baja">' + window.language.Tickets.alta + '</option>');
+
+                    selectorPrioridad.on('change', function () {
+                        var val = $.fn.dataTable.util.escapeRegex(
+                            $(this).val()
+                        );
+                        self.table.table.column(i).search(val).draw();
+                    });
+                }
+                else {
+                    $(this).html('<input type="text" class="form-control " style="min-width:100px;max-width:120px;font-size:0.8rem !important;"  />');
+
+                    $('input', this).on('change clear', function () {
+                        if (self.table.table.column(i).search() !== this.value) {
+                            self.table.table
+                                .column(i)
+                                .search(this.value)
+                                .draw();
+                        }
+                    });
+                }
+            }
+            else {
+                $(this).html('<span></span>');
+            }
+        });
+    }
+}
+
+document.addEventListener('DOMContentLoaded', function () {
+
+    const locale = document.querySelector('meta[name="locale"]').getAttribute('content');
+
+    new Ajax('/translate/getTranslation', { locale: locale, translationFile: ['Tickets', 'datePicker'] }, {},
+        function (translations) {
+            window.language = JSON.parse(translations);
+            new Ticket();
+        },
+        function (error) {
+            console.log("Error getting translations:", error);
+        }
+    ).post();
+});
+
+export default Ticket;
\ No newline at end of file