safekat/ci4/app/Models/Soporte/ticketModel.php

<?php

namespace App\Models\Soporte;


class TicketModel extends \App\Models\BaseModel
{

    protected $table = 'tickets';
    protected $primaryKey = 'id';
    protected $allowedFields = ['usuario_id', 'user_soporte_id', 'seccion_id' ,'categoria_id', 'estado_id', 'prioridad', 'titulo', 'descripcion', 'created_at', 'updated_at'];

    protected $useTimestamps = true;

    const SORTABLE = [
        0 => "t1.categoria_id",
        1 => "t1.seccion_id",
        2 => "t1.estado_id",
        3 => "t1.prioridad",
        4 => "t1.titulo",
        5 => "t1.usuario_id",
        6 => "t1.usuario_soporte_id",
        7 => "t1.created_at",
    ];

    public function getEstados()
    {
        $values = $this->db->table('tickets_estados')->get()->getResultArray();
        
        for($i = 0; $i < count($values); $i++){
            $values[$i]['text'] = lang("Tickets." . $values[$i]['keyword']);
        }

        return $values;
    }

    public function getCategorias()
    {
        $values = $this->db->table('tickets_categorias')->get()->getResultArray();
        
        for($i = 0; $i < count($values); $i++){
            $values[$i]['text'] = lang("Tickets." . $values[$i]['keyword']);
        }

        return $values;
    }

    public function getSecciones()
    {
        $values = $this->db->table('tickets_secciones')->get()->getResultArray();

        for($i = 0; $i < count($values); $i++){
            $values[$i]['text'] = lang("Tickets." . $values[$i]['keyword']);
        }

        return $values;
    }

    public function getTickets($id = null)
    {
        if ($id === null) {
            return $this->select('tickets.*, users.nombre as usuario, categorias.nombre as categoria, estados.nombre as estado')
                ->join('users', 'users.id = tickets.usuario_id')
                ->join('categorias', 'categorias.id = tickets.categoria_id')
                ->join('estados', 'estados.id = tickets.estado_id')
                ->findAll();
        }

        return $this->find($id);
    }

    public function getResource($search = [], )
    {
        $builder = $this->db
            ->table($this->table . " t1")
            ->select(
                "t1.id as id, t1.usuario_id AS usuario_id, CONCAT(t2.first_name, ' ', t2.last_name) AS usuario,
                t1.user_soporte_id AS user_soporte_id, CONCAT(t2.first_name, ' ', t2.last_name) AS user_soporte,
                t1.categoria_id AS categoria_id, t3.keyword AS categoria, t1.seccion_id AS seccion_id, t1.estado_id AS estado_id,
                t1.prioridad AS prioridad, t1.titulo AS titulo, t1.created_at AS created_at
                "
            );

        $builder->join("users t2", "t1.usuario_id = t2.id", "left");
        $builder->join("users t2", "t1.user_soporte_id = t2.id", "left");
        $builder->join("tickets_categorias t3", "t1.categoria_id = t3.id", "left");
        $builder->join("tickets_estados t4", "t1.estado_id = t4.id", "left");
        $builder->join("tickets_secciones t5", "t1.seccion_id = t5.id", "left");

        if (empty($search))
            return $builder;
        else {
            $builder->groupStart();
            foreach ($search as $col_search) {
                if ($col_search[0] > 0 && $col_search[0] < 4)
                    $builder->where(self::SORTABLE[$col_search[0]], $col_search[2]);
                else
                    $builder->like(self::SORTABLE[$col_search[0]], $col_search[2]);
            }
            $builder->groupEnd();
            return $builder;
        }
    }
}