mirror of
https://git.imnavajas.es/jjimenez/safekat.git
synced 2025-07-25 22:52:08 +00:00
419 lines
16 KiB
PHP
419 lines
16 KiB
PHP
<?php
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namespace App\Controllers\Soporte;
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use App\Models\Sistema\SettingsModel;
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use App\Models\Soporte\TicketModel;
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use App\Models\CategoriaModel;
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use App\Models\EstadoModel;
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use CodeIgniter\Controller;
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use App\Entities\Soporte\TicketEntity;
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use App\Models\Soporte\ticketFileModel;
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use App\Models\Collection;
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class Ticketcontroller extends \App\Controllers\BaseResourceController
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{
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protected $modelName = TicketModel::class;
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protected $format = 'json';
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protected static $singularObjectNameCc = 'ticket';
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protected static $singularObjectName = 'Ticket';
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protected static $pluralObjectName = 'Tickets';
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protected static $controllerSlug = 'ticket';
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protected static $viewPath = 'themes/vuexy/form/soporte/';
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protected $indexRoute = 'TicketIndex';
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public function initController(\CodeIgniter\HTTP\RequestInterface $request, \CodeIgniter\HTTP\ResponseInterface $response, \Psr\Log\LoggerInterface $logger)
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{
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$this->viewData['pageTitle'] = lang('Tickets.moduleTitle');
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// Breadcrumbs
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$this->viewData['breadcrumb'] = [
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['title' => lang("App.menu_soporte"), 'route' => "javascript:void(0);", 'active' => false],
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['title' => lang("App.menu_soporte_ticket_list"), 'route' => route_to('TicketIndex'), 'active' => true]
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];
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parent::initController($request, $response, $logger);
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}
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public function index()
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{
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//checkPermission('tickets.menu');
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$viewData = [
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'currentModule' => static::$controllerSlug,
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'pageSubTitle' => lang('Basic.global.ManageAllRecords', [lang('Tickets.tickets')]),
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'usingServerSideDataTable' => true,
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'userType' => auth()->user()->can('tickets.edit') ? 1 : 0,
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];
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$viewData = array_merge($this->viewData, $viewData); // merge any possible values from the parent controller class
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return view(static::$viewPath . 'viewTicketList', $viewData);
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}
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private function sendMail($subject,$body,$recipient)
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{
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$settings_model = new SettingsModel();
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$config = $settings_model->first()->toArray();
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$gateway = $config['email_gateway'];
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$body = html_entity_decode($body);
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if($gateway == 'smtp'){
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try {
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//https://codeigniter.com/user_guide/libraries/email.html
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$email = \Config\Services::email();
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$config['protocol'] = $config['email_gateway'];
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$config['SMTPHost'] = $config['email_smtp'];
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$config['SMTPUser'] = $config['email_address'];
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$config['SMTPPass'] = $config['email_pass'];
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$config['SMTPPort'] = intval($config['email_port']);
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$config['SMTPCrypto'] = $config['email_cert']=='none'?'':$config['email_cert'];
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$config['SMTPTimeout'] = 15;
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$config['mailType'] = 'html';
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$config['wordWrap'] = true;
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$email->initialize($config);
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$email->setFrom($config['email_address'], $config['email_name']);
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$email->setTo($recipient);
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$email->setSubject($subject);
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$email->setMessage($body);
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if (!$email->send())
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{
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return false;
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}else{
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return true;
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}
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} catch (\Exception $ex) {
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return false;
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}
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}
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return false;
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}
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public function add()
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{
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//checkPermission('tickets.create', $this->indexRoute);
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if ($this->request->getPost()) :
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$nullIfEmpty = false; // !(phpversion() >= '8.1');
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$postData = $this->request->getPost();
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// get user id
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$postData['usuario_id'] = auth()->user()->id;
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$postData['user_soporte_id'] = model('App\Models\Configuracion\ConfigVariableModel')->getVariable('default_soporte_user_id')->value;
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$sanitizedData = $this->sanitized($postData, $nullIfEmpty);
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$noException = true;
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if ($successfulResult = $this->canValidate()) : // if ($successfulResult = $this->validate($this->formValidationRules) ) :
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if ($this->canValidate()) :
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try {
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$successfulResult = $this->model->skipValidation(true)->save($sanitizedData);
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} catch (\Exception $e) {
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$noException = false;
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$this->dealWithException($e);
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}
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else:
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$this->viewData['errorMessage'] = lang('Basic.global.formErr1', [lang('Basic.global.record')]);
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$this->session->setFlashdata('formErrors', $this->model->errors());
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endif;
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$thenRedirect = true; // Change this to false if you want your user to stay on the form after submission
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endif;
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if ($noException && $successfulResult) :
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$id = $this->model->db->insertID();
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$this->saveImages($id, $this->request->getFiles());
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$message = lang('Basic.global.saveSuccess', [lang('Basic.global.record')]) . '.';
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$userModel = new \App\Models\UserModel();
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$this->sendMail(lang('Tickets.newTicket'), lang('Tickets.newTicketBody') . base_url(route_to('editTicket', $id)), $userModel->find($sanitizedData['supportUser'])->email);
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if ($thenRedirect) :
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if (!empty($this->indexRoute)) :
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return redirect()->to(route_to($this->indexRoute))->with('successMessage', $message);
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else:
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return $this->redirect2listView('successMessage', $message);
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endif;
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else:
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$this->session->setFlashData('sweet-success', $message);
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endif;
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endif; // $noException && $successfulResult
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endif; // ($requestMethod === 'post')
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$this->viewData['ticket'] = isset($sanitizedData) ? new TicketEntity($sanitizedData) : new TicketEntity();
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$this->viewData['formAction'] = route_to('NewTicket');
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$this->viewData['categorias'] = $this->model->getCategorias();
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$this->viewData['estados'] = $this->model->getEstados();
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$this->viewData['secciones'] = $this->model->getSecciones();
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$this->viewData['supportUsers'] = $this->getSupportUsers();
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$this->viewData['boxTitle'] = lang('Basic.global.addNew') . ' ' . lang('Tickets.ticket') . ' ' . lang('Basic.global.addNewSuffix');
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return $this->displayForm(__METHOD__);
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} // end function add()
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public function edit($requestedId = null)
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{
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$modelRespuesta = new \App\Models\Soporte\TicketRespuestaModel();
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if ($requestedId == null) :
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return $this->redirect2listView();
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endif;
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$id = filter_var($requestedId, FILTER_SANITIZE_URL);
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$ticket = $this->model->find($id);
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if ($ticket == false) :
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$message = lang('Basic.global.notFoundWithIdErr', [mb_strtolower(lang('Tickets.ticket')), $id]);
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return $this->redirect2listView('errorMessage', $message);
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endif;
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if(!auth()->user()->can('Tickets.edit') && auth()->user()->id != $ticket->usuario_id){
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return redirect()->to(route_to('TicketIndex'))->with('errorMessage', lang('Basic.global.noPermission'));
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}
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if ($this->request->getPost()) :
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$postData = $this->request->getPost();
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$sanitizedData = $this->sanitized($postData, false);
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$noException = true;
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if ($successfulResult = $this->canValidate()) : // if ($successfulResult = $this->validate($this->formValidationRules) ) :
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if ($this->canValidate()) :
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try {
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$successfulResult = $this->model->skipValidation(true)->update($id, $sanitizedData);
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$this->saveImages($id, $this->request->getFiles());
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if(auth()->user()->can('Tickets.edit')){
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$respuesta = $modelRespuesta->where('ticket_id', $id)->first();
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if($respuesta == null){
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$modelRespuesta->insert([
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'ticket_id' => $id,
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'usuario_id' => auth()->user()->id,
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'mensaje' => $sanitizedData['respuesta_mensaje']
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]);
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}else{
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$modelRespuesta->update($respuesta->id, [
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'mensaje' => $sanitizedData['respuesta_mensaje'],
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'usuario_id' => auth()->user()->id,
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]);
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}
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}
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} catch (\Exception $e) {
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$noException = false;
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$this->dealWithException($e);
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}
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else:
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$this->viewData['warningMessage'] = lang('Basic.global.formErr1', [mb_strtolower(lang('Tickets.ticket'))]);
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$this->session->setFlashdata('formErrors', $this->model->errors());
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endif;
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$ticket->fill($sanitizedData);
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$thenRedirect = false;
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endif;
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if ($noException && $successfulResult) :
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$id = $ticket->id ?? $id;
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$message = lang('Basic.global.updateSuccess', [lang('Basic.global.record')]) . '.';
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if ($thenRedirect) :
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if (!empty($this->indexRoute)) :
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return redirect()->to(route_to($this->indexRoute))->with('successMessage', $message);
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else:
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return $this->redirect2listView('successMessage', $message);
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endif;
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else:
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return redirect()->to(route_to("editTicket", $id))->with('successMessage', $message);
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//$this->session->setFlashData('sweet-success', $message);
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endif;
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endif; // $noException && $successfulResult
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endif; // ($requestMethod === 'post')
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$this->viewData['ticket'] = $ticket;
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$this->viewData['respuesta'] = $modelRespuesta->where('ticket_id', $id)->first();
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$this->viewData['formAction'] = route_to('updateTicket', $id);
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$this->viewData['categorias'] = $this->model->getCategorias();
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$this->viewData['estados'] = $this->model->getEstados();
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$this->viewData['secciones'] = $this->model->getSecciones();
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$this->viewData['supportUsers'] = $this->getSupportUsers();
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$this->viewData['imagesTicket'] = $this->getImages('ticket', $id);
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$this->viewData['imagesRespuesta'] = $this->getImages('respuesta', $id);
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$this->viewData['boxTitle'] = lang('Basic.global.edit2') . ' ' . lang('Tickets.ticket') . ' ' . lang('Basic.global.edit3');
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return $this->displayForm(__METHOD__, $id);
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} // end function edit(...)
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public function datatable()
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{
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if ($this->request->isAJAX()) {
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$reqData = $this->request->getPost();
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if (!isset($reqData['draw']) || !isset($reqData['columns'])) {
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$errstr = 'No data available in response to this specific request.';
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$response = $this->respond(Collection::datatable([], 0, 0, $errstr), 400, $errstr);
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return $response;
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}
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$start = $reqData['start'] ?? 0;
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$length = $reqData['length'] ?? 5;
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$requestedOrder = $reqData['order'] ?? [];
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$searchValues = get_filter_datatables_columns($reqData);
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if(auth()->user()->can('tickets.edit')){
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$user_id = null;
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}else{
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$user_id = auth()->user()->id;
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}
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$resourceData = $this->model->getResource($searchValues, $user_id);
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foreach ($requestedOrder as $order) {
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$column = $order['column'] ?? 0;
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$dir = $order['dir'] ?? 'asc';
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$orderColumn = $this->model::SORTABLE[$column] ?? null;
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if ($orderColumn) {
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$resourceData->orderBy($orderColumn, $dir);
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}
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}
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$resourceData = $resourceData->limit($length, $start)->get()->getResultObject();
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return $this->respond(Collection::datatable(
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$resourceData,
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$this->model->getResource($searchValues)->countAllResults(),
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$this->model->getResource($searchValues)->countAllResults()
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));
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} else {
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return $this->failUnauthorized('Invalid request', 403);
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}
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}
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public function image($imageName)
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{
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$filePath = WRITEPATH . "uploads/tickets/" . $imageName;
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if (!file_exists($filePath)) {
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return $this->response->setStatusCode(404, 'Imagen no encontrada');
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}
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$mimeType = mime_content_type($filePath);
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return $this->response
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->setHeader('Content-Type', $mimeType)
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->setBody(file_get_contents($filePath));
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}
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private function saveImages($ticket_id, $files = [])
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{
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$uploadPath = WRITEPATH . 'uploads/tickets/';
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$fileModel = new ticketFileModel();
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if ($files && isset($files['files'])) {
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foreach ($files['files'] as $file) {
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if ($file->isValid() && !$file->hasMoved()) {
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$originalName = $file->getClientName();
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$fileExt = $file->getExtension();
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// Generar hash SHA-256 basado en el contenido del archivo
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$fileHash = hash_file("sha256", $file->getTempName());
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$newFileName = $fileHash . '.' . $fileExt;
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// Mover el archivo con el nombre basado en el hash
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$file->move($uploadPath, $newFileName);
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// Guardar en la base de datos
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$fileModel->insert([
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'nombre' => $originalName,
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'ticket_id' => $ticket_id,
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'hash' => $fileHash,
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'path' => 'uploads/tickets/' . $newFileName
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]);
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}
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}
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}
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}
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private function getImages($tipo = 'ticket', $id = null)
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{
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$images = [];
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$model = new ticketFileModel();
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if ($tipo == 'ticket') {
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$files = $model->where('ticket_id', $id)->findAll();
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foreach ($files as $file) {
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$ext = pathinfo($file['nombre'], PATHINFO_EXTENSION);
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array_push($images, array(
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"path" => '/soporte/image/' . $file['hash'] . "." . $ext,
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"name" => $file['nombre']
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));
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}
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} else {
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$files = $model->where('respuesta_id', $id)->findAll();
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foreach ($files as $file) {
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$ext = pathinfo($file['nombre'], PATHINFO_EXTENSION);
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array_push($images, array(
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"path" => '/soporte/image/' . $file['hash'] . "." . $ext,
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"name" => $file['nombre']
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));
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}
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}
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return $images;
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}
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private function getSupportUsers()
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{
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$defatulSoporteUserId = model('App\Models\Configuracion\ConfigVariableModel')->getVariable('default_soporte_user_id')->value;
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$supportUsers = array(
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array(
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'id' => $defatulSoporteUserId,
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'name' => model('App\Models\UserModel')->getFullName($defatulSoporteUserId)
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),
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array(
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'id' => 2,
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'name' => model('App\Models\UserModel')->getFullName(2)
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),
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array(
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'id' => 1,
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'name' => model('App\Models\UserModel')->getFullName(1)
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),
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);
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return $supportUsers;
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}
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}
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