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trabajando en la lista de tickets

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This commit is contained in:
Jaime Jiménez
2025-02-15 17:54:49 +01:00
parent a616ec7ba7
commit 4a8aaf906c
15 changed files with 473 additions and 64 deletions
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71
ci4/app/Models/Soporte/ticketModel.php
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@ -8,44 +8,52 @@ class TicketModel extends \App\Models\BaseModel
protected $table = 'tickets';
protected $primaryKey = 'id';
protected $allowedFields = ['usuario_id', 'tecnico_id', 'categoria_id', 'estado_id', 'prioridad', 'titulo', 'descripcion', 'created_at', 'updated_at'];
protected $allowedFields = ['usuario_id', 'user_soporte_id', 'seccion_id' ,'categoria_id', 'estado_id', 'prioridad', 'titulo', 'descripcion', 'created_at', 'updated_at'];
protected $useTimestamps = true;
const SORTABLE = [
0 => "t1.categoria_id",
1 => "t1.seccion_id",
2 => "t1.estado_id",
3 => "t1.prioridad",
4 => "t1.titulo",
5 => "t1.usuario_id",
6 => "t1.usuario_soporte_id",
7 => "t1.created_at",
];
public function getEstados()
{
$values = $this->db->table('tickets_estados')->get()->getResultArray();
$data = [];
foreach ($values as $value) {
$data[$value['keyword']] = lang("Tickets." . $value['keyword']);
for($i = 0; $i < count($values); $i++){
$values[$i]['text'] = lang("Tickets." . $values[$i]['keyword']);
}
return $data;
return $values;
}
public function getCategorias()
{
$values = $this->db->table('tickets_categorias')->get()->getResultArray();
$data = [];
foreach ($values as $value) {
$data[$value['keyword']] = lang("Tickets." . $value['keyword']);
for($i = 0; $i < count($values); $i++){
$values[$i]['text'] = lang("Tickets." . $values[$i]['keyword']);
}
return $data;
return $values;
}
public function getSecciones()
{
$values = $this->db->table('tickets_secciones')->get()->getResultArray();
$data = [];
foreach ($values as $value) {
$data[$value['keyword']] = lang("Tickets." . $value['keyword']);
for($i = 0; $i < count($values); $i++){
$values[$i]['text'] = lang("Tickets." . $values[$i]['keyword']);
}
return $data;
return $values;
}
public function getTickets($id = null)
@ -60,4 +68,37 @@ class TicketModel extends \App\Models\BaseModel
return $this->find($id);
}
public function getResource($search = [], )
{
$builder = $this->db
->table($this->table . " t1")
->select(
"t1.id as id, t1.usuario_id AS usuario_id, CONCAT(t2.first_name, ' ', t2.last_name) AS usuario,
t1.user_soporte_id AS user_soporte_id, CONCAT(t2.first_name, ' ', t2.last_name) AS user_soporte,
t1.categoria_id AS categoria_id, t3.keyword AS categoria, t1.seccion_id AS seccion_id, t1.estado_id AS estado_id,
t1.prioridad AS prioridad, t1.titulo AS titulo, t1.created_at AS created_at
"
);
$builder->join("users t2", "t1.usuario_id = t2.id", "left");
$builder->join("users t2", "t1.user_soporte_id = t2.id", "left");
$builder->join("tickets_categorias t3", "t1.categoria_id = t3.id", "left");
$builder->join("tickets_estados t4", "t1.estado_id = t4.id", "left");
$builder->join("tickets_secciones t5", "t1.seccion_id = t5.id", "left");
if (empty($search))
return $builder;
else {
$builder->groupStart();
foreach ($search as $col_search) {
if ($col_search[0] > 0 && $col_search[0] < 4)
$builder->where(self::SORTABLE[$col_search[0]], $col_search[2]);
else
$builder->like(self::SORTABLE[$col_search[0]], $col_search[2]);
}
$builder->groupEnd();
return $builder;
}
}
}