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trabajando en el formulario de añadir

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This commit is contained in:
Jaime Jiménez
2025-02-14 23:45:28 +01:00
parent b3cc82636d
commit a616ec7ba7
7 changed files with 225 additions and 50 deletions
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6
ci4/app/Controllers/Soporte/Ticketcontroller.php
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@ -31,7 +31,7 @@ class Ticketcontroller extends \App\Controllers\GoBaseController
// Breadcrumbs
$this->viewData['breadcrumb'] = [
['title' => lang("App.menu_soporte"), 'route' => "javascript:void(0);", 'active' => false],
['title' => lang("App.menu_ticket_list"), 'route' => route_to('TicketIndex'), 'active' => true]
['title' => lang("App.menu_soporte_ticket_list"), 'route' => route_to('TicketIndex'), 'active' => true]
];
parent::initController($request, $response, $logger);
@ -104,6 +104,10 @@ class Ticketcontroller extends \App\Controllers\GoBaseController
$this->viewData['formAction'] = route_to('NewTicket');
$this->viewData['categorias'] = $this->model->getCategorias();
$this->viewData['estados'] = $this->model->getEstados();
$this->viewData['secciones'] = $this->model->getSecciones();
$this->viewData['boxTitle'] = lang('Basic.global.addNew') . ' ' . lang('Tarifaextra.tarifaextra') . ' ' . lang('Basic.global.addNewSuffix');

34
ci4/app/Database/Migrations/2025-02-14-114500_create_tickets_system.php
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@ -11,18 +11,26 @@ class CreateTicketsSystem extends Migration
// Tabla de Categorías
$this->forge->addField([
'id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
'nombre' => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
'keyword' => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
]);
$this->forge->addPrimaryKey('id');
$this->forge->createTable('categorias');
$this->forge->createTable('tickets_categorias');
// Tabla de secciones
$this->forge->addField([
'id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
'keyword' => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
]);
$this->forge->addPrimaryKey('id');
$this->forge->createTable('tickets_secciones');
// Tabla de Estados
$this->forge->addField([
'id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
'nombre' => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
'keyword' => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
]);
$this->forge->addPrimaryKey('id');
$this->forge->createTable('estados');
$this->forge->createTable('tickets_estados');
// Tabla de Tickets
$this->forge->addField([
@ -38,8 +46,8 @@ class CreateTicketsSystem extends Migration
]);
$this->forge->addPrimaryKey('id');
$this->forge->addForeignKey('usuario_id', 'users', 'id', 'CASCADE', 'CASCADE');
$this->forge->addForeignKey('categoria_id', 'categorias', 'id', 'CASCADE', 'CASCADE');
$this->forge->addForeignKey('estado_id', 'estados', 'id', 'CASCADE', 'CASCADE');
$this->forge->addForeignKey('categoria_id', 'tickets_categorias', 'id', 'CASCADE', 'CASCADE');
$this->forge->addForeignKey('estado_id', 'tickets_estados', 'id', 'CASCADE', 'CASCADE');
$this->forge->createTable('tickets');
// Tabla de Respuestas
@ -53,7 +61,7 @@ class CreateTicketsSystem extends Migration
$this->forge->addPrimaryKey('id');
$this->forge->addForeignKey('ticket_id', 'tickets', 'id', 'CASCADE', 'CASCADE');
$this->forge->addForeignKey('usuario_id', 'users', 'id', 'CASCADE', 'CASCADE');
$this->forge->createTable('respuestas');
$this->forge->createTable('tickets_respuestas');
// Tabla de Adjuntos
$this->forge->addField([
@ -65,16 +73,16 @@ class CreateTicketsSystem extends Migration
]);
$this->forge->addPrimaryKey('id');
$this->forge->addForeignKey('ticket_id', 'tickets', 'id', 'CASCADE', 'CASCADE');
$this->forge->addForeignKey('respuesta_id', 'respuestas', 'id', 'CASCADE', 'CASCADE');
$this->forge->createTable('adjuntos');
$this->forge->addForeignKey('respuesta_id', 'tickets_respuestas', 'id', 'CASCADE', 'CASCADE');
$this->forge->createTable('tickets_adjuntos');
}
public function down()
{
$this->forge->dropTable('adjuntos');
$this->forge->dropTable('respuestas');
$this->forge->dropTable('tickets_adjuntos');
$this->forge->dropTable('tickets_respuestas');
$this->forge->dropTable('tickets');
$this->forge->dropTable('categorias');
$this->forge->dropTable('estados');
$this->forge->dropTable('tickets_categorias');
$this->forge->dropTable('tickets_estados');
}
}

60
ci4/app/Database/Seeds/TicketsSeeder.php Normal file
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@ -0,0 +1,60 @@
<?php
namespace App\Database\Seeds;
use CodeIgniter\Database\Seeder;
class TicketsSeeder extends Seeder
{
public function run()
{
// categorias
$data = [
[
'keyword' => 'errores',
],
[
'keyword' => 'consultas',
],
[
'keyword' => 'sugerencias',
],
];
$this->db->table('tickets_categorias')->insertBatch($data);
// secciones
$data = [
[
'keyword' => 'presupuestos',
],
[
'keyword' => 'pedidos',
],
[
'keyword' => 'facturacion',
],
[
'keyword' => 'logistica',
],
];
$this->db->table('tickets_secciones')->insertBatch($data);
// estados
$data = [
[
'keyword' => 'abierto',
],
[
'keyword' => 'en_proceso',
],
[
'keyword' => 'resuelto',
],
[
'keyword' => 'archivado',
],
];
$this->db->table('tickets_estados')->insertBatch($data);
}
}

31
ci4/app/Language/es/Tickets.php
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@ -6,4 +6,35 @@ return [
'ticket' => 'Ticket',
'tickets' => 'Tickets',
'moduleTitle' => 'Tickets',
"asunto" => "Asunto",
"tipo" => "Tipo",
"seccion" => "Sección",
"estado" => "Estado",
"prioridad" => "Prioridad",
"descripcion" => "Descripción",
"asignarTo" => "Asignado a",
"createTicket" => "Crear Ticket",
// categorías
'errores' => 'Errores',
'consultas' => 'Consultas',
'sugerencias' => 'Sugerencias',
// secciones
'presupuestos' => 'Presupuestos',
'pedidos' => 'Pedidos',
'facturacion' => 'Facturación',
'logistica' => 'Logística',
// estados
'abierto' => 'Abierto',
'en_proceso' => 'En proceso',
'resuelto' => 'Resuelto',
'archivado' => 'Archivado',
//Prioridades
'alta' => 'Alta',
'media' => 'Media',
'baja' => 'Baja',
];

47
ci4/app/Models/Soporte/ticketModel.php
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@ -5,20 +5,57 @@ namespace App\Models\Soporte;
class TicketModel extends \App\Models\BaseModel
{
protected $table = 'tickets';
protected $table = 'tickets';
protected $primaryKey = 'id';
protected $allowedFields = ['usuario_id', 'tecnico_id', 'categoria_id', 'estado_id', 'prioridad', 'titulo', 'descripcion', 'created_at', 'updated_at'];
protected $useTimestamps = true;
public function getEstados()
{
$values = $this->db->table('tickets_estados')->get()->getResultArray();
$data = [];
foreach ($values as $value) {
$data[$value['keyword']] = lang("Tickets." . $value['keyword']);
}
return $data;
}
public function getCategorias()
{
$values = $this->db->table('tickets_categorias')->get()->getResultArray();
$data = [];
foreach ($values as $value) {
$data[$value['keyword']] = lang("Tickets." . $value['keyword']);
}
return $data;
}
public function getSecciones()
{
$values = $this->db->table('tickets_secciones')->get()->getResultArray();
$data = [];
foreach ($values as $value) {
$data[$value['keyword']] = lang("Tickets." . $value['keyword']);
}
return $data;
}
public function getTickets($id = null)
{
if ($id === null) {
return $this->select('tickets.*, users.nombre as usuario, categorias.nombre as categoria, estados.nombre as estado')
->join('users', 'users.id = tickets.usuario_id')
->join('categorias', 'categorias.id = tickets.categoria_id')
->join('estados', 'estados.id = tickets.estado_id')
->findAll();
->join('users', 'users.id = tickets.usuario_id')
->join('categorias', 'categorias.id = tickets.categoria_id')
->join('estados', 'estados.id = tickets.estado_id')
->findAll();
}
return $this->find($id);

95
ci4/app/Views/themes/vuexy/form/soporte/viewTicketForm.php
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@ -1,9 +1,9 @@
<?=$this->include('themes/_commonPartialsBs/datatables') ?>
<?=$this->extend('themes/vuexy/main/defaultlayout') ?>
<?=$this->section('content'); ?>
<?= $this->include('themes/_commonPartialsBs/datatables') ?>
<?= $this->extend('themes/vuexy/main/defaultlayout') ?>
<?= $this->section('content'); ?>
<div class="row">
<div class="col-md-8">
<div class="col-12">
<div class="card">
<div class="card-header">
<h4>Crear Ticket</h4>
@ -11,40 +11,75 @@
<div class="card-body">
<form action="<?= base_url('tickets/crear'); ?>" method="post">
<?= csrf_field(); ?>
<div class="mb-3">
<label class="form-label">Título</label>
<input type="text" name="titulo" class="form-control" required>
<div class="row">
<div class="mb-3 col-9">
<label class="form-label"><?= lang("Tickets.asunto") ?></label>
<input type="text" name="titulo" class="form-control" required>
</div>
</div>
<div class="row">
<div class="col-3 mb-3">
<label class="form-label"><?= lang("Tickets.tipo") ?></label>
<select id="categoria" name="categoria" class="form-control select2">
<?php foreach ($categorias as $key => $value): ?>
<option value="<?= $key; ?>"><?= $value; ?></option>
<?php endforeach; ?>
</select>
</div>
<div class="col-3 mb-3">
<label class="form-label"><?= lang("Tickets.seccion") ?></label>
<select id="seccion" name="seccion" class="form-control select2">
<?php foreach ($secciones as $key => $value): ?>
<option value="<?= $key; ?>"><?= $value; ?></option>
<?php endforeach; ?>
</select>
</div>
<div class="col-3 mb-3">
<label class="form-label"><?= lang("Tickets.estado") ?></label>
<select id="estado" name="estado" class="form-control select2" disabled>
<?php foreach ($estados as $key => $value): ?>
<option value="<?= $key; ?>"><?= $value; ?></option>
<?php endforeach; ?>
</select>
</div>
</div>
<div class="row">
<div class="mb-3 col-3">
<label class="form-label"><?= lang('Tickets.prioridad') ?></label>
<select id="prioridad" name="prioridad" class="form-control">
<option value="alta"><?= lang('Tickets.alta') ?></option>
<option value="media" selected><?= lang('Tickets.media') ?></option>
<option value="baja"><?= lang('Tickets.baja') ?></option>
</select>
</div>
<div class="mb-3 col-3">
<label class="form-label"><?= lang('Tickets.asignarTo') ?></label>
<select id="supportUser" name="supportUser" class="form-control">
</select>
</div>
</div>
<div class="mb-3">
<label class="form-label">Descripción</label>
<textarea name="descripcion" class="form-control" rows="4" required></textarea>
<label class="form-label"><?= lang("Tickets.descripcion") ?></label>
<textarea id="descripcion" name="descripcion" class="form-control" rows="4" required></textarea>
</div>
<div class="mb-3">
<label class="form-label">Categoría</label>
<select name="categoria_id" class="form-control">
<?php /*foreach ($categorias as $categoria): ?>
<option value="<?= $categoria['id']; ?>"><?= $categoria['nombre']; ?></option>
<?php endforeach;*/ ?>
</select>
</div>
<div class="mb-3">
<label class="form-label">Prioridad</label>
<select name="prioridad" class="form-control">
<option value="alta">Alta</option>
<option value="media" selected>Media</option>
<option value="baja">Baja</option>
</select>
</div>
<button type="submit" class="btn btn-primary">Crear Ticket</button>
<button type="submit" class="btn btn-primary"><?= lang("Tickets.createTicket") ?></button>
</form>
</div>
</div>
</div>
</div>
<?= $this->endSection(); ?>
<?= $this->endSection(); ?>

2
ci4/app/Views/themes/vuexy/main/menus/soporte_menu.php
View File

@ -1,7 +1,7 @@
<!-- Soporte -->
<li class="menu-item">
<a href="javascript:void(0);" class="menu-link menu-toggle">
<i class="menu-icon tf-icons ti ti-users"></i>
<i class="menu-icon tf-icons ti ti-help"></i>
<?= lang("App.menu_soporte") ?>
</a>
<ul class="menu-sub">