trabajando en el formulario de añadir

ci4/app/Controllers/Soporte/Ticketcontroller.php

@@ -31,7 +31,7 @@ class Ticketcontroller extends \App\Controllers\GoBaseController
         // Breadcrumbs
         $this->viewData['breadcrumb'] = [
             ['title' => lang("App.menu_soporte"), 'route' => "javascript:void(0);", 'active' => false],
-            ['title' => lang("App.menu_ticket_list"), 'route' => route_to('TicketIndex'), 'active' => true]
+            ['title' => lang("App.menu_soporte_ticket_list"), 'route' => route_to('TicketIndex'), 'active' => true]
         ];
 
         parent::initController($request, $response, $logger);
@@ -104,6 +104,10 @@ class Ticketcontroller extends \App\Controllers\GoBaseController
 
         $this->viewData['formAction'] = route_to('NewTicket');
 
+        $this->viewData['categorias'] = $this->model->getCategorias();
+        $this->viewData['estados'] = $this->model->getEstados();
+        $this->viewData['secciones'] = $this->model->getSecciones();
+
         $this->viewData['boxTitle'] = lang('Basic.global.addNew') . ' ' . lang('Tarifaextra.tarifaextra') . ' ' . lang('Basic.global.addNewSuffix');
 
 

ci4/app/Database/Migrations/2025-02-14-114500_create_tickets_system.php

@@ -11,18 +11,26 @@ class CreateTicketsSystem extends Migration
         // Tabla de Categorías
         $this->forge->addField([
             'id'        => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
-            'nombre'    => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
+            'keyword'    => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
         ]);
         $this->forge->addPrimaryKey('id');
-        $this->forge->createTable('categorias');
+        $this->forge->createTable('tickets_categorias');
+
+        // Tabla de secciones
+        $this->forge->addField([
+            'id'        => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
+            'keyword'    => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
+        ]);
+        $this->forge->addPrimaryKey('id');
+        $this->forge->createTable('tickets_secciones');
 
         // Tabla de Estados
         $this->forge->addField([
             'id'        => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
-            'nombre'    => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
+            'keyword'    => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
         ]);
         $this->forge->addPrimaryKey('id');
-        $this->forge->createTable('estados');
+        $this->forge->createTable('tickets_estados');
 
         // Tabla de Tickets
         $this->forge->addField([
@@ -38,8 +46,8 @@ class CreateTicketsSystem extends Migration
         ]);
         $this->forge->addPrimaryKey('id');
         $this->forge->addForeignKey('usuario_id', 'users', 'id', 'CASCADE', 'CASCADE');
-        $this->forge->addForeignKey('categoria_id', 'categorias', 'id', 'CASCADE', 'CASCADE');
+        $this->forge->addForeignKey('categoria_id', 'tickets_categorias', 'id', 'CASCADE', 'CASCADE');
-        $this->forge->addForeignKey('estado_id', 'estados', 'id', 'CASCADE', 'CASCADE');
+        $this->forge->addForeignKey('estado_id', 'tickets_estados', 'id', 'CASCADE', 'CASCADE');
         $this->forge->createTable('tickets');
 
         // Tabla de Respuestas
@@ -53,7 +61,7 @@ class CreateTicketsSystem extends Migration
         $this->forge->addPrimaryKey('id');
         $this->forge->addForeignKey('ticket_id', 'tickets', 'id', 'CASCADE', 'CASCADE');
         $this->forge->addForeignKey('usuario_id', 'users', 'id', 'CASCADE', 'CASCADE');
-        $this->forge->createTable('respuestas');
+        $this->forge->createTable('tickets_respuestas');
 
         // Tabla de Adjuntos
         $this->forge->addField([
@@ -65,16 +73,16 @@ class CreateTicketsSystem extends Migration
         ]);
         $this->forge->addPrimaryKey('id');
         $this->forge->addForeignKey('ticket_id', 'tickets', 'id', 'CASCADE', 'CASCADE');
-        $this->forge->addForeignKey('respuesta_id', 'respuestas', 'id', 'CASCADE', 'CASCADE');
+        $this->forge->addForeignKey('respuesta_id', 'tickets_respuestas', 'id', 'CASCADE', 'CASCADE');
-        $this->forge->createTable('adjuntos');
+        $this->forge->createTable('tickets_adjuntos');
     }
 
     public function down()
     {
-        $this->forge->dropTable('adjuntos');
+        $this->forge->dropTable('tickets_adjuntos');
-        $this->forge->dropTable('respuestas');
+        $this->forge->dropTable('tickets_respuestas');
         $this->forge->dropTable('tickets');
-        $this->forge->dropTable('categorias');
+        $this->forge->dropTable('tickets_categorias');
-        $this->forge->dropTable('estados');
+        $this->forge->dropTable('tickets_estados');
     }
 }

ci4/app/Database/Seeds/TicketsSeeder.php

@@ -0,0 +1,60 @@
+<?php
+
+namespace App\Database\Seeds;
+
+use CodeIgniter\Database\Seeder;
+
+
+class TicketsSeeder extends Seeder
+{
+    public function run()
+    {
+        // categorias
+        $data = [
+            [
+                'keyword' => 'errores',
+            ],
+            [
+                'keyword' => 'consultas',
+            ],
+            [
+                'keyword' => 'sugerencias',
+            ],
+        ];
+        $this->db->table('tickets_categorias')->insertBatch($data);
+
+        // secciones
+        $data = [
+            [
+                'keyword' => 'presupuestos',
+            ],
+            [
+                'keyword' => 'pedidos',
+            ],
+            [
+                'keyword' => 'facturacion',
+            ],
+            [
+                'keyword' => 'logistica',
+            ],
+        ];
+        $this->db->table('tickets_secciones')->insertBatch($data);
+
+        // estados
+        $data = [
+            [
+                'keyword' => 'abierto',
+            ],
+            [
+                'keyword' => 'en_proceso',
+            ],
+            [
+                'keyword' => 'resuelto',
+            ],
+            [
+                'keyword' => 'archivado',
+            ],
+        ];
+        $this->db->table('tickets_estados')->insertBatch($data);
+    }
+}

ci4/app/Language/es/Tickets.php

@@ -6,4 +6,35 @@ return [
     'ticket' => 'Ticket',
     'tickets' => 'Tickets',
     'moduleTitle' => 'Tickets',
+
+    "asunto" => "Asunto",
+    "tipo" => "Tipo",
+    "seccion" => "Sección",
+    "estado" => "Estado",
+    "prioridad" => "Prioridad",
+    "descripcion" => "Descripción",
+    "asignarTo" => "Asignado a",
+    "createTicket" => "Crear Ticket",
+
+    // categorías
+    'errores' => 'Errores',
+    'consultas' => 'Consultas',
+    'sugerencias' => 'Sugerencias',
+
+    // secciones
+    'presupuestos' => 'Presupuestos',
+    'pedidos' => 'Pedidos',
+    'facturacion' => 'Facturación',
+    'logistica' => 'Logística',
+
+    // estados
+    'abierto' => 'Abierto',
+    'en_proceso' => 'En proceso',
+    'resuelto' => 'Resuelto',
+    'archivado' => 'Archivado',
+
+    //Prioridades
+    'alta' => 'Alta',
+    'media' => 'Media',
+    'baja' => 'Baja',
 ];

ci4/app/Models/Soporte/ticketModel.php

@@ -5,20 +5,57 @@ namespace App\Models\Soporte;
 
 class TicketModel extends \App\Models\BaseModel
 {
-    protected $table      = 'tickets';
+
+    protected $table = 'tickets';
     protected $primaryKey = 'id';
     protected $allowedFields = ['usuario_id', 'tecnico_id', 'categoria_id', 'estado_id', 'prioridad', 'titulo', 'descripcion', 'created_at', 'updated_at'];
 
     protected $useTimestamps = true;
 
+    public function getEstados()
+    {
+        $values = $this->db->table('tickets_estados')->get()->getResultArray();
+        $data = [];
+
+        foreach ($values as $value) {
+            $data[$value['keyword']] = lang("Tickets." . $value['keyword']);
+        }
+
+        return $data;
+    }
+
+    public function getCategorias()
+    {
+        $values = $this->db->table('tickets_categorias')->get()->getResultArray();
+        $data = [];
+
+        foreach ($values as $value) {
+            $data[$value['keyword']] = lang("Tickets." . $value['keyword']);
+        }
+
+        return $data;
+    }
+
+    public function getSecciones()
+    {
+        $values = $this->db->table('tickets_secciones')->get()->getResultArray();
+        $data = [];
+
+        foreach ($values as $value) {
+            $data[$value['keyword']] = lang("Tickets." . $value['keyword']);
+        }
+
+        return $data;
+    }
+
     public function getTickets($id = null)
     {
         if ($id === null) {
             return $this->select('tickets.*, users.nombre as usuario, categorias.nombre as categoria, estados.nombre as estado')
-                        ->join('users', 'users.id = tickets.usuario_id')
+                ->join('users', 'users.id = tickets.usuario_id')
-                        ->join('categorias', 'categorias.id = tickets.categoria_id')
+                ->join('categorias', 'categorias.id = tickets.categoria_id')
-                        ->join('estados', 'estados.id = tickets.estado_id')
+                ->join('estados', 'estados.id = tickets.estado_id')
-                        ->findAll();
+                ->findAll();
         }
 
         return $this->find($id);

ci4/app/Views/themes/vuexy/form/soporte/viewTicketForm.php

@@ -1,9 +1,9 @@
-<?=$this->include('themes/_commonPartialsBs/datatables') ?>
+<?= $this->include('themes/_commonPartialsBs/datatables') ?>
-<?=$this->extend('themes/vuexy/main/defaultlayout') ?>
+<?= $this->extend('themes/vuexy/main/defaultlayout') ?>
-<?=$this->section('content');  ?>
+<?= $this->section('content'); ?>
 
 <div class="row">
-    <div class="col-md-8">
+    <div class="col-12">
         <div class="card">
             <div class="card-header">
                 <h4>Crear Ticket</h4>
@@ -11,40 +11,75 @@
             <div class="card-body">
                 <form action="<?= base_url('tickets/crear'); ?>" method="post">
                     <?= csrf_field(); ?>
-                    
+
-                    <div class="mb-3">
+                    <div class="row">
-                        <label class="form-label">Título</label>
+                        <div class="mb-3 col-9">
-                        <input type="text" name="titulo" class="form-control" required>
+                            <label class="form-label"><?= lang("Tickets.asunto") ?></label>
+                            <input type="text" name="titulo" class="form-control" required>
+                        </div>
+                    </div>
+
+                    <div class="row">
+
+                        <div class="col-3 mb-3">
+                            <label class="form-label"><?= lang("Tickets.tipo") ?></label>
+                            <select id="categoria" name="categoria" class="form-control select2">
+                                <?php foreach ($categorias as $key => $value): ?>
+                                    <option value="<?= $key; ?>"><?= $value; ?></option>
+                                <?php endforeach; ?>
+                            </select>
+                        </div>
+
+
+                        <div class="col-3 mb-3">
+                            <label class="form-label"><?= lang("Tickets.seccion") ?></label>
+                            <select id="seccion" name="seccion" class="form-control select2">
+                                <?php foreach ($secciones as $key => $value): ?>
+                                    <option value="<?= $key; ?>"><?= $value; ?></option>
+                                <?php endforeach; ?>
+                            </select>
+                        </div>
+
+
+                        <div class="col-3 mb-3">
+                            <label class="form-label"><?= lang("Tickets.estado") ?></label>
+                            <select id="estado" name="estado" class="form-control select2" disabled>
+                                <?php foreach ($estados as $key => $value): ?>
+                                    <option value="<?= $key; ?>"><?= $value; ?></option>
+                                <?php endforeach; ?>
+                            </select>
+                        </div>
+
+                    </div>
+
+                    <div class="row">
+                        <div class="mb-3 col-3">
+                            <label class="form-label"><?= lang('Tickets.prioridad') ?></label>
+                            <select id="prioridad" name="prioridad" class="form-control">
+                                <option value="alta"><?= lang('Tickets.alta') ?></option>
+                                <option value="media" selected><?= lang('Tickets.media') ?></option>
+                                <option value="baja"><?= lang('Tickets.baja') ?></option>
+                            </select>
+                        </div>
+
+                        <div class="mb-3 col-3">
+                            <label class="form-label"><?= lang('Tickets.asignarTo') ?></label>
+                            <select id="supportUser" name="supportUser" class="form-control">
+                            </select>
+                        </div>
+
                     </div>
 
                     <div class="mb-3">
-                        <label class="form-label">Descripción</label>
+                        <label class="form-label"><?= lang("Tickets.descripcion") ?></label>
-                        <textarea name="descripcion" class="form-control" rows="4" required></textarea>
+                        <textarea id="descripcion" name="descripcion" class="form-control" rows="4" required></textarea>
                     </div>
 
-                    <div class="mb-3">
+                    <button type="submit" class="btn btn-primary"><?= lang("Tickets.createTicket") ?></button>
-                        <label class="form-label">Categoría</label>
-                        <select name="categoria_id" class="form-control">
-                            <?php /*foreach ($categorias as $categoria): ?>
-                                <option value="<?= $categoria['id']; ?>"><?= $categoria['nombre']; ?></option>
-                            <?php endforeach;*/ ?>
-                        </select>
-                    </div>
-
-                    <div class="mb-3">
-                        <label class="form-label">Prioridad</label>
-                        <select name="prioridad" class="form-control">
-                            <option value="alta">Alta</option>
-                            <option value="media" selected>Media</option>
-                            <option value="baja">Baja</option>
-                        </select>
-                    </div>
-
-                    <button type="submit" class="btn btn-primary">Crear Ticket</button>
                 </form>
             </div>
         </div>
     </div>
 </div>
 
-<?= $this->endSection(); ?>
+<?= $this->endSection(); ?>

ci4/app/Views/themes/vuexy/main/menus/soporte_menu.php

@@ -1,7 +1,7 @@
 <!-- Soporte -->
 <li class="menu-item">
     <a href="javascript:void(0);" class="menu-link menu-toggle">
-        <i class="menu-icon tf-icons ti ti-users"></i>
+        <i class="menu-icon tf-icons ti ti-help"></i>
         <?= lang("App.menu_soporte") ?>
     </a>
     <ul class="menu-sub">