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Merge branch 'feat/soporte' into 'main'

Browse Source 
Feat/soporte

See merge request jjimenez/safekat!555
This commit is contained in:
Jaime Jimenez Ortega
2025-02-20 09:51:16 +00:00
parent a3cf44d405 fdd5076920
commit cf74749889
24 changed files with 1624 additions and 18 deletions
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12
ci4/app/Config/Email.php
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@ -6,7 +6,7 @@ use CodeIgniter\Config\BaseConfig;
class Email extends BaseConfig
{
public string $fromEmail = 'safekat@imnavajas.es';
public string $fromEmail = 'soporte_erp@safekat.es';
public string $fromName = 'Safekat ERP';
public string $recipients = '';
@ -28,27 +28,27 @@ class Email extends BaseConfig
/**
* SMTP Server Hostname
*/
public string $SMTPHost = 'imnavajas.es';
public string $SMTPHost = 'smtp.ionos.es';
/**
* SMTP Username
*/
public string $SMTPUser = 'safekat@imnavajas.es';
public string $SMTPUser = 'soporte_erp@safekat.es';
/**
* SMTP Password
*/
public string $SMTPPass = 'Etkd9~448';
public string $SMTPPass = 'H%5&qDkDkWnfLTGN';
/**
* SMTP Port
*/
public int $SMTPPort = 25;
public int $SMTPPort = 465;
/**
* SMTP Timeout (in seconds)
*/
public int $SMTPTimeout = 5;
public int $SMTPTimeout = 15;
/**
* Enable persistent SMTP connections

10
ci4/app/Config/RBAC/permissionMatrix.php
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@ -89,6 +89,9 @@ const SK_PERMISSION_MATRIX = [
"roles-permisos.edit",
"roles-permisos.delete",
"roles-permisos.menu",
"tickets.create",
"tickets.edit",
"tickets.menu",
],
"cliente-admin" => [
"presupuesto-cliente.create",
@ -218,6 +221,10 @@ const SK_PERMISSION_MATRIX = [
"tarifa-encuadernacion.edit",
"tarifa-encuadernacion.delete",
"tarifa-encuadernacion.menu",
"tarifa-extra.create",
"tarifa-extra.edit",
"tarifa-extra.delete",
"tarifa-extra.menu",
"tarifa-envio.create",
"tarifa-envio.edit",
"tarifa-envio.delete",
@ -262,5 +269,8 @@ const SK_PERMISSION_MATRIX = [
"roles-permisos.edit",
"roles-permisos.delete",
"roles-permisos.menu",
"tickets.create",
"tickets.edit",
"tickets.menu",
],
];

3
ci4/app/Config/RBAC/permissions.php
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@ -93,4 +93,7 @@ const SK_PERMISSIONS = [
'roles-permisos.edit' => 'Can edit',
'roles-permisos.delete' => 'Can delete',
'roles-permisos.menu' => 'Menu shall be visualize',
'tickets.create' => 'Can create',
'tickets.edit' => 'Can edit',
'tickets.menu' => 'Menu shall be visualize',
];

21
ci4/app/Config/Routes.php
View File

@ -909,6 +909,27 @@ $routes->group('chat', ['namespace' => 'App\Controllers\Chat'], function ($route
});
$routes->group('messages', ['namespace' => 'App\Controllers\Chat'], function ($routes) {
$routes->get('datatable', 'ChatController::datatable_messages', ['as' => 'getDatatableMessages']);
$routes->get('datatable/presupuesto', 'ChatController::datatable_presupuesto_messages', ['as' => 'getDatatablePresupuestoMessages']);
$routes->get('datatable/pedido', 'ChatController::datatable_pedido_messages', ['as' => 'getDatatablePedidoMessages']);
$routes->get('datatable/factura', 'ChatController::datatable_factura_messages', ['as' => 'getDatatableFacturaMessages']);
$routes->post('direct', 'ChatController::store_new_direct_message', ['as' => 'storeNewDirectMessage']);
$routes->post('direct/client', 'ChatController::store_new_direct_message_client', ['as' => 'storeNewDirectMessageClient']);
});
$routes->group('soporte', ['namespace' => 'App\Controllers\Soporte'], function ($routes) {
$routes->get('', 'Ticketcontroller::index', ['as' => 'TicketIndex']);
$routes->get('add', 'Ticketcontroller::add', ['as' => 'NewTicket']);
$routes->post('add', 'Ticketcontroller::add', ['as' => 'createTicket']);
$routes->get('edit/(:num)', 'Ticketcontroller::edit/$1', ['as' => 'editTicket']);
$routes->post('edit/(:num)', 'Ticketcontroller::edit/$1', ['as' => 'updateTicket']);
$routes->post('ticketlist', 'Ticketcontroller::datatable');
$routes->get('image/(:segment)', 'Ticketcontroller::image/$1');
});
$routes->group('produccion', ['namespace' => 'App\Controllers\Produccion'], function ($routes) {
$routes->group('ordentrabajo', ['namespace' => 'App\Controllers\Produccion'], function ($routes) {

25
ci4/app/Controllers/Sistema/Intranet.php
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@ -32,4 +32,29 @@ class Intranet extends Controller
}
function tickets($resource_name)
{
helper('file');
$resource_path = WRITEPATH . 'uploads/tickets/' . $resource_name;
if (file_exists($resource_path)) {
// Get the mime type of the file
$mime_type = mime_content_type($resource_path);
// Get an instance of the Response class
$response = service('response');
// Set the content type
$response->setContentType($mime_type);
// Set the output
$response->setBody(file_get_contents($resource_path));
// Send the response to the browser
$response->send();
}
}
}

429
ci4/app/Controllers/Soporte/Ticketcontroller.php Normal file
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@ -0,0 +1,429 @@
<?php
namespace App\Controllers\Soporte;
use App\Models\Sistema\SettingsModel;
use App\Models\Soporte\TicketModel;
use App\Models\CategoriaModel;
use App\Models\EstadoModel;
use CodeIgniter\Controller;
use App\Entities\Soporte\TicketEntity;
use App\Models\Soporte\ticketFileModel;
use App\Models\Collection;
class Ticketcontroller extends \App\Controllers\BaseResourceController
{
protected $modelName = TicketModel::class;
protected $format = 'json';
protected static $singularObjectNameCc = 'ticket';
protected static $singularObjectName = 'Ticket';
protected static $pluralObjectName = 'Tickets';
protected static $controllerSlug = 'ticket';
protected static $viewPath = 'themes/vuexy/form/soporte/';
protected $indexRoute = 'TicketIndex';
public function initController(\CodeIgniter\HTTP\RequestInterface $request, \CodeIgniter\HTTP\ResponseInterface $response, \Psr\Log\LoggerInterface $logger)
{
$this->viewData['pageTitle'] = lang('Tickets.moduleTitle');
// Breadcrumbs
$this->viewData['breadcrumb'] = [
['title' => lang("App.menu_soporte"), 'route' => "javascript:void(0);", 'active' => false],
['title' => lang("App.menu_soporte_ticket_list"), 'route' => route_to('TicketIndex'), 'active' => true]
];
parent::initController($request, $response, $logger);
}
public function index()
{
//checkPermission('tickets.menu');
$viewData = [
'currentModule' => static::$controllerSlug,
'pageSubTitle' => lang('Basic.global.ManageAllRecords', [lang('Tickets.tickets')]),
'usingServerSideDataTable' => true,
'userType' => auth()->user()->can('tickets.edit') ? 1 : 0,
];
$viewData = array_merge($this->viewData, $viewData); // merge any possible values from the parent controller class
return view(static::$viewPath . 'viewTicketList', $viewData);
}
private function sendMail($subject, $body, $recipient)
{
$settings_model = new SettingsModel();
$config = $settings_model->first()->toArray();
$gateway = $config['email_gateway'];
$body = html_entity_decode($body);
if ($gateway == 'smtp') {
try {
//https://codeigniter.com/user_guide/libraries/email.html
$email = \Config\Services::email();
$config['protocol'] = $config['email_gateway'];
$config['SMTPHost'] = $config['email_smtp'];
$config['SMTPUser'] = $config['email_address'];
$config['SMTPPass'] = $config['email_pass'];
$config['SMTPPort'] = intval($config['email_port']);
$config['SMTPCrypto'] = $config['email_cert'] == 'none' ? '' : $config['email_cert'];
$config['SMTPTimeout'] = 15;
$config['mailType'] = 'html';
$config['wordWrap'] = true;
$email->initialize($config);
$email->setFrom($config['email_address'], $config['email_name']);
$email->setTo($recipient);
$email->setSubject($subject);
$email->setMessage($body);
if (!$email->send()) {
return false;
} else {
return true;
}
} catch (\Exception $ex) {
return false;
}
}
return false;
}
public function add()
{
//checkPermission('tickets.create', $this->indexRoute);
if ($this->request->getPost()):
$nullIfEmpty = false; // !(phpversion() >= '8.1');
$postData = $this->request->getPost();
// get user id
$postData['usuario_id'] = auth()->user()->id;
$postData['user_soporte_id'] = model('App\Models\Configuracion\ConfigVariableModel')->getVariable('default_soporte_user_id')->value;
$sanitizedData = $this->sanitized($postData, $nullIfEmpty);
$noException = true;
if ($successfulResult = $this->canValidate()): // if ($successfulResult = $this->validate($this->formValidationRules) ) :
if ($this->canValidate()):
try {
$successfulResult = $this->model->skipValidation(true)->save($sanitizedData);
} catch (\Exception $e) {
$noException = false;
$this->dealWithException($e);
}
else:
$this->viewData['errorMessage'] = lang('Basic.global.formErr1', [lang('Basic.global.record')]);
$this->session->setFlashdata('formErrors', $this->model->errors());
endif;
$thenRedirect = true; // Change this to false if you want your user to stay on the form after submission
endif;
if ($noException && $successfulResult):
$id = $this->model->db->insertID();
$this->saveImages($id, $this->request->getFiles());
$message = lang('Basic.global.saveSuccess', [lang('Basic.global.record')]) . '.';
$userModel = new \App\Models\UserModel();
$this->sendMail(lang('Tickets.newTicket'), lang('Tickets.newTicketBody') . base_url(route_to('editTicket', $id)), $userModel->find($sanitizedData['user_soporte_id'])->email);
if ($thenRedirect):
if (!empty($this->indexRoute)):
return redirect()->to(route_to($this->indexRoute))->with('successMessage', $message);
else:
return $this->redirect2listView('successMessage', $message);
endif;
else:
$this->session->setFlashData('sweet-success', $message);
endif;
endif; // $noException && $successfulResult
endif; // ($requestMethod === 'post')
$this->viewData['ticket'] = isset($sanitizedData) ? new TicketEntity($sanitizedData) : new TicketEntity();
$this->viewData['formAction'] = route_to('NewTicket');
$this->viewData['categorias'] = $this->model->getCategorias();
$this->viewData['estados'] = $this->model->getEstados();
$this->viewData['secciones'] = $this->model->getSecciones();
$this->viewData['supportUsers'] = $this->getSupportUsers();
$this->viewData['boxTitle'] = lang('Basic.global.addNew') . ' ' . lang('Tickets.ticket') . ' ' . lang('Basic.global.addNewSuffix');
return $this->displayForm(__METHOD__);
} // end function add()
public function edit($requestedId = null)
{
$modelRespuesta = new \App\Models\Soporte\TicketRespuestaModel();
if ($requestedId == null):
return $this->redirect2listView();
endif;
$id = filter_var($requestedId, FILTER_SANITIZE_URL);
$ticket = $this->model->find($id);
if ($ticket == false):
$message = lang('Basic.global.notFoundWithIdErr', [mb_strtolower(lang('Tickets.ticket')), $id]);
return $this->redirect2listView('errorMessage', $message);
endif;
if (!auth()->user()->can('Tickets.edit') && auth()->user()->id != $ticket->usuario_id) {
return redirect()->to(route_to('TicketIndex'))->with('errorMessage', lang('Basic.global.noPermission'));
}
if ($this->request->getPost()):
$oldUserSupport = $ticket->user_soporte_id;
$oldState = $ticket->estado_id;
$postData = $this->request->getPost();
$sanitizedData = $this->sanitized($postData, false);
$noException = true;
if ($successfulResult = $this->canValidate()): // if ($successfulResult = $this->validate($this->formValidationRules) ) :
if ($this->canValidate()):
try {
$successfulResult = $this->model->skipValidation(true)->update($id, $sanitizedData);
$this->saveImages($id, $this->request->getFiles());
if (auth()->user()->can('Tickets.edit')) {
$respuesta = $modelRespuesta->where('ticket_id', $id)->first();
if ($respuesta == null) {
$modelRespuesta->insert([
'ticket_id' => $id,
'usuario_id' => auth()->user()->id,
'mensaje' => $sanitizedData['respuesta_mensaje']
]);
} else {
$modelRespuesta->update($respuesta->id, [
'mensaje' => $sanitizedData['respuesta_mensaje'],
'usuario_id' => auth()->user()->id,
]);
}
// envio de correos
$userModel = new \App\Models\UserModel();
if ($oldUserSupport != $sanitizedData['user_soporte_id']) {
$this->sendMail(lang('Tickets.asgignToChanged'), lang('Tickets.asgignToChangedBody') . base_url(route_to('editTicket', $id)), $userModel->find($sanitizedData['user_soporte_id'])->email);
}
if ($oldState != $sanitizedData['estado_id']) {
$this->sendMail(lang('Tickets.stateChange'), lang('Tickets.stateChangeBody') . base_url(route_to('editTicket', $id)), $userModel->find($ticket->usuario_id)->email);
}
}
} catch (\Exception $e) {
$noException = false;
$this->dealWithException($e);
}
else:
$this->viewData['warningMessage'] = lang('Basic.global.formErr1', [mb_strtolower(lang('Tickets.ticket'))]);
$this->session->setFlashdata('formErrors', $this->model->errors());
endif;
$ticket->fill($sanitizedData);
$thenRedirect = false;
endif;
if ($noException && $successfulResult):
$id = $ticket->id ?? $id;
$message = lang('Basic.global.updateSuccess', [lang('Basic.global.record')]) . '.';
if ($thenRedirect):
if (!empty($this->indexRoute)):
return redirect()->to(route_to($this->indexRoute))->with('successMessage', $message);
else:
return $this->redirect2listView('successMessage', $message);
endif;
else:
return redirect()->to(route_to("editTicket", $id))->with('successMessage', $message);
//$this->session->setFlashData('sweet-success', $message);
endif;
endif; // $noException && $successfulResult
endif; // ($requestMethod === 'post')
$this->viewData['ticket'] = $ticket;
$this->viewData['respuesta'] = $modelRespuesta->where('ticket_id', $id)->first();
$this->viewData['formAction'] = route_to('updateTicket', $id);
$this->viewData['categorias'] = $this->model->getCategorias();
$this->viewData['estados'] = $this->model->getEstados();
$this->viewData['secciones'] = $this->model->getSecciones();
$this->viewData['supportUsers'] = $this->getSupportUsers();
$this->viewData['imagesTicket'] = $this->getImages('ticket', $id);
$this->viewData['imagesRespuesta'] = $this->getImages('respuesta', $id);
$this->viewData['boxTitle'] = lang('Basic.global.edit2') . ' ' . lang('Tickets.ticket') . ' ' . lang('Basic.global.edit3');
return $this->displayForm(__METHOD__, $id);
} // end function edit(...)
public function datatable()
{
if ($this->request->isAJAX()) {
$reqData = $this->request->getPost();
if (!isset($reqData['draw']) || !isset($reqData['columns'])) {
$errstr = 'No data available in response to this specific request.';
$response = $this->respond(Collection::datatable([], 0, 0, $errstr), 400, $errstr);
return $response;
}
$start = $reqData['start'] ?? 0;
$length = $reqData['length'] ?? 5;
$requestedOrder = $reqData['order'] ?? [];
$searchValues = get_filter_datatables_columns($reqData);
if (auth()->user()->can('tickets.edit')) {
$user_id = null;
} else {
$user_id = auth()->user()->id;
}
$resourceData = $this->model->getResource($searchValues, $user_id);
foreach ($requestedOrder as $order) {
$column = $order['column'] ?? 0;
$dir = $order['dir'] ?? 'asc';
$orderColumn = $this->model::SORTABLE[$column] ?? null;
if ($orderColumn) {
$resourceData->orderBy($orderColumn, $dir);
}
}
$resourceData = $resourceData->limit($length, $start)->get()->getResultObject();
return $this->respond(Collection::datatable(
$resourceData,
$this->model->getResource($searchValues)->countAllResults(),
$this->model->getResource($searchValues)->countAllResults()
));
} else {
return $this->failUnauthorized('Invalid request', 403);
}
}
public function image($imageName)
{
$filePath = WRITEPATH . "uploads/tickets/" . $imageName;
if (!file_exists($filePath)) {
return $this->response->setStatusCode(404, 'Imagen no encontrada');
}
$mimeType = mime_content_type($filePath);
return $this->response
->setHeader('Content-Type', $mimeType)
->setBody(file_get_contents($filePath));
}
private function saveImages($ticket_id, $files = [])
{
$uploadPath = WRITEPATH . 'uploads/tickets/';
$fileModel = new ticketFileModel();
if ($files && isset($files['files'])) {
foreach ($files['files'] as $file) {
if ($file->isValid() && !$file->hasMoved()) {
$originalName = $file->getClientName();
$fileExt = $file->getExtension();
// Generar hash SHA-256 basado en el contenido del archivo
$fileHash = hash_file("sha256", $file->getTempName());
$newFileName = $fileHash . '.' . $fileExt;
// Mover el archivo con el nombre basado en el hash
$file->move($uploadPath, $newFileName);
// Guardar en la base de datos
$fileModel->insert([
'nombre' => $originalName,
'ticket_id' => $ticket_id,
'hash' => $fileHash,
'path' => 'uploads/tickets/' . $newFileName
]);
}
}
}
}
private function getImages($tipo = 'ticket', $id = null)
{
$images = [];
$model = new ticketFileModel();
if ($tipo == 'ticket') {
$files = $model->where('ticket_id', $id)->findAll();
foreach ($files as $file) {
$ext = pathinfo($file['nombre'], PATHINFO_EXTENSION);
array_push($images, array(
"path" => '/soporte/image/' . $file['hash'] . "." . $ext,
"name" => $file['nombre']
));
}
} else {
$files = $model->where('respuesta_id', $id)->findAll();
foreach ($files as $file) {
$ext = pathinfo($file['nombre'], PATHINFO_EXTENSION);
array_push($images, array(
"path" => '/soporte/image/' . $file['hash'] . "." . $ext,
"name" => $file['nombre']
));
}
}
return $images;
}
private function getSupportUsers()
{
$defatulSoporteUserId = model('App\Models\Configuracion\ConfigVariableModel')->getVariable('default_soporte_user_id')->value;
$supportUsers = array(
array(
'id' => $defatulSoporteUserId,
'name' => model('App\Models\UserModel')->getFullName($defatulSoporteUserId)
),
array(
'id' => 2,
'name' => model('App\Models\UserModel')->getFullName(2)
),
array(
'id' => 1,
'name' => model('App\Models\UserModel')->getFullName(1)
),
);
return $supportUsers;
}
}

99
ci4/app/Database/Migrations/2025-02-14-114500_create_tickets_system.php Normal file
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@ -0,0 +1,99 @@
<?php
namespace App\Database\Migrations;
use CodeIgniter\Database\Migration;
class CreateTicketsSystem extends Migration
{
public function up()
{
// Tabla de Categorías
$this->forge->addField([
'id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
'keyword' => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
]);
$this->forge->addPrimaryKey('id');
$this->forge->createTable('tickets_categorias');
// Tabla de secciones
$this->forge->addField([
'id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
'keyword' => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
]);
$this->forge->addPrimaryKey('id');
$this->forge->createTable('tickets_secciones');
// Tabla de Estados
$this->forge->addField([
'id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
'keyword' => ['type' => 'VARCHAR', 'constraint' => 100, 'unique' => true],
]);
$this->forge->addPrimaryKey('id');
$this->forge->createTable('tickets_estados');
// Tabla de Tickets
$this->forge->addField([
'id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
'usuario_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
'user_soporte_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
'categoria_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
'seccion_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
'estado_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'default' => 1],
'prioridad' => ['type' => 'ENUM', 'constraint' => ['alta', 'media', 'baja'], 'default' => 'media'],
'titulo' => ['type' => 'VARCHAR', 'constraint' => 255],
'descripcion' => ['type' => 'TEXT'],
'created_at' => ['type' => 'DATETIME', 'null' => true],
'updated_at' => ['type' => 'DATETIME', 'null' => true],
]);
$this->forge->addPrimaryKey('id');
$this->forge->addForeignKey('usuario_id', 'users', 'id', 'NO ACTION', 'NO ACTION');
$this->forge->addForeignKey('user_soporte_id', 'users', 'id', 'NO ACTION', 'NO ACTION');
$this->forge->addForeignKey('categoria_id', 'tickets_categorias', 'id', 'NO ACTION', 'NO ACTION');
$this->forge->addForeignKey('seccion_id', 'tickets_secciones', 'id', 'NO ACTION', 'NO ACTION');
$this->forge->addForeignKey('estado_id', 'tickets_estados', 'id', 'NO ACTION', 'NO ACTION');
$this->forge->createTable('tickets');
// Tabla de Respuestas
$this->forge->addField([
'id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
'ticket_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
'usuario_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true],
'mensaje' => ['type' => 'TEXT'],
'created_at' => ['type' => 'DATETIME', 'null' => true],
'updated_at' => ['type' => 'DATETIME', 'null' => true],
]);
$this->forge->addPrimaryKey('id');
$this->forge->addForeignKey('ticket_id', 'tickets', 'id', '', 'NO ACTION');
$this->forge->addForeignKey('usuario_id', 'users', 'id', 'NO ACTION', 'NO ACTION');
$this->forge->createTable('tickets_respuestas');
// Tabla de Adjuntos
$this->forge->addField([
'id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'auto_increment' => true],
'ticket_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'null' => true],
'respuesta_id' => ['type' => 'INT', 'constraint' => 11, 'unsigned' => true, 'null' => true],
'nombre' => ['type' => 'VARCHAR', 'constraint' => 255],
'hash' => ['type' => 'VARCHAR', 'constraint' => 255],
'path' => ['type' => 'VARCHAR', 'constraint' => 255],
'created_at' => ['type' => 'DATETIME', 'null' => true],
'updated_at' => ['type' => 'DATETIME', 'null' => true],
]);
$this->forge->addPrimaryKey('id');
$this->forge->addForeignKey('ticket_id', 'tickets', 'id', 'NO ACTION', 'NO ACTION');
$this->forge->addForeignKey('respuesta_id', 'tickets_respuestas', 'id', 'NO ACTION', 'NO ACTION');
$this->forge->createTable('tickets_adjuntos');
}
public function down()
{
$this->forge->dropTable('tickets_adjuntos');
$this->forge->dropTable('tickets_respuestas');
$this->forge->dropTable('tickets');
$this->forge->dropTable('tickets_categorias');
$this->forge->dropTable('tickets_estados');
$this->forge->dropTable('tickets_secciones');
$this->db->table('config_variables_app')->where('name', 'default_soporte_user_id')->delete();
}
}

76
ci4/app/Database/Seeds/TicketsSeeder.php Normal file
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@ -0,0 +1,76 @@
<?php
namespace App\Database\Seeds;
use CodeIgniter\Database\Seeder;
class TicketsSeeder extends Seeder
{
public function run()
{
// categorias
$data = [
[
'keyword' => 'errores',
],
[
'keyword' => 'consultas',
],
[
'keyword' => 'sugerencias',
],
];
$this->db->table('tickets_categorias')->insertBatch($data);
// secciones
$data = [
[
'keyword' => 'presupuestos',
],
[
'keyword' => 'pedidos',
],
[
'keyword' => 'facturacion',
],
[
'keyword' => 'logistica',
],
[
'keyword' => 'configuracion',
],
[
'keyword' => 'general',
],
];
$this->db->table('tickets_secciones')->insertBatch($data);
// estados
$data = [
[
'keyword' => 'abierto',
],
[
'keyword' => 'en_proceso',
],
[
'keyword' => 'resuelto',
],
[
'keyword' => 'archivado',
],
];
$this->db->table('tickets_estados')->insertBatch($data);
// config variables
$data = [
[
'name' => 'default_soporte_user_id',
'value' => '10',
'description' => 'ID del usuario por defecto para asignar tickets',
],
];
$this->db->table('config_variables_app')->insertBatch($data);
}
}

52
ci4/app/Entities/Soporte/TicketEntity.php Normal file
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@ -0,0 +1,52 @@
<?php
namespace App\Entities\Soporte;
use CodeIgniter\Entity\Entity;
class TicketEntity extends Entity
{
protected $attributes = [
'id' => null,
'usuario_id' => null,
'tecnico_id' => null,
'categoria_id'=> null,
'estado_id' => null,
'prioridad' => 'media',
'titulo' => '',
'descripcion' => '',
'created_at' => null,
'updated_at' => null,
];
protected $dates = ['created_at', 'updated_at'];
public function setTitulo(string $titulo)
{
$this->attributes['titulo'] = ucfirst($titulo); // Capitaliza el título
return $this;
}
public function setDescripcion(string $descripcion)
{
$this->attributes['descripcion'] = ucfirst($descripcion);
return $this;
}
public function getPrioridad(): string
{
return ucfirst($this->attributes['prioridad']);
}
public function asignarTecnico(int $tecnicoId)
{
$this->attributes['tecnico_id'] = $tecnicoId;
return $this;
}
public function cambiarEstado(int $estadoId)
{
$this->attributes['estado_id'] = $estadoId;
return $this;
}
}

20
ci4/app/Entities/Soporte/TicketRespuestaEntity.php Normal file
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@ -0,0 +1,20 @@
<?php
namespace App\Entities\Soporte;
use CodeIgniter\Entity\Entity;
class TicketRespuestaEntity extends Entity
{
protected $attributes = [
'id' => null,
'ticket_id' => null,
'usuario_id' => null,
'mensaje' => null,
'created_at' => null,
'updated_at' => null,
];
protected $dates = ['created_at', 'updated_at'];
}

4
ci4/app/Language/es/App.php
View File

@ -818,5 +818,9 @@ return [
"menu_oauth" => "Autenticaciones",
"menu_template" => "Plantillas",
"menu_soporte" => "Soporte",
"menu_soporte_new_ticket" => "Crear ticket",
"menu_soporte_ticket_list" => "Mis tickets",
];

1
ci4/app/Language/es/Basic.php
View File

@ -88,6 +88,7 @@ return [
'line' => 'la línea',
'error_tittle' => 'Error',
],
'noPermission' => 'No tiene permiso para acceder a esta página.',
'ok' => 'Ok',
'wait' => 'Espere',
'yes' => 'Si',

2
ci4/app/Language/es/RolesPermisos.php
View File

@ -55,7 +55,7 @@ return [
'ajustesSection' => 'Ajustes',
'actividadSection' => 'Accesos',
"ticketsSection" => "Tickets",
'validation' => [
'id' => [

70
ci4/app/Language/es/Tickets.php Normal file
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@ -0,0 +1,70 @@
<?php
return [
'ticket' => 'Ticket',
'tickets' => 'Tickets',
'moduleTitle' => 'Tickets',
"asunto" => "Asunto",
"tipo" => "Tipo",
"seccion" => "Sección",
"estado" => "Estado",
"prioridad" => "Prioridad",
"descripcion" => "Descripción",
"asignarTo" => "Asignado a",
"usuario" => "Creado por",
"createTicket" => "Crear Ticket",
"fechaCreacion" => "Fecha de creación",
"respuesta" => "Respuesta",
// categorías
'errores' => 'Errores',
'consultas' => 'Consultas',
'sugerencias' => 'Sugerencias',
// secciones
'presupuestos' => 'Presupuestos',
'pedidos' => 'Pedidos',
'facturacion' => 'Facturación',
'logistica' => 'Logística',
'configuracion' => 'Configuración',
'general' => 'General',
// estados
'abierto' => 'Abierto',
'en_proceso' => 'En proceso',
'resuelto' => 'Resuelto',
'archivado' => 'Archivado',
//Prioridades
'alta' => 'Alta',
'media' => 'Media',
'baja' => 'Baja',
// FIcheros
'adjuntos' => 'Adjuntar imágenes',
'adjuntos_ticket' => 'Imágenes adjuntas',
// Mail
'newTicket' => 'Nuevo Ticket en ERP Safekat',
'stateChange' => 'Cambio de estado en ticket en ERP Safekat',
'asgignToChanged' => 'Asignado ticket en ERP Safekat',
'newTicketBody' => '<p>Se ha creado un nuevo ticket en el sistema de soporte de Safekat ERP. <br><br>Puede verlo en el siguiente enlace:</p>',
'stateChangeBody' => '<p>El estado de un ticket en el sistema de soporte de Safekat ERP ha cambiado. <br><br>Puede verlo en el siguiente enlace:</p>',
'asgignToChangedBody' => '<p>Se le ha asignado un ticket en el sistema de soporte de Safekat ERP. <br><br>Puede verlo en el siguiente enlace:</p>',
'validation' => [
'titulo' => [
'max_length' => 'El campo {field} no puede exceder {param} caracteres en longitud.',
'required' => 'El campo {field} es obligatorio.',
],
'descripcion' => [
'required' => 'El campo {field} es obligatorio.',
],
],
];

165
ci4/app/Models/Soporte/TicketModel.php Normal file
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@ -0,0 +1,165 @@
<?php
namespace App\Models\Soporte;
class TicketModel extends \App\Models\BaseModel
{
protected $table = 'tickets';
protected $primaryKey = 'id';
protected $allowedFields = ['usuario_id', 'user_soporte_id', 'seccion_id', 'categoria_id', 'estado_id', 'prioridad', 'titulo', 'descripcion', 'created_at', 'updated_at'];
protected $useTimestamps = true;
protected $returnType = "App\Entities\Soporte\TicketEntity";
const SORTABLE = [
0 => "t1.id",
1 => "t1.categoria_id",
2 => "t1.seccion_id",
3 => "t1.estado_id",
4 => "t1.prioridad",
5 => "t1.titulo",
6 => "t1.usuario_id",
7 => "t1.usuario_soporte_id",
8 => "t1.created_at",
];
protected $validationRules = [
"titulo" => [
"label" => "Tickets.asunto",
"rules" => "trim|required|max_length[255]",
],
"descripcion" => [
"label" => "Tickets.descripcion",
"rules" => "trim|required",
],
];
protected $validationMessages = [
"titulo" => [
"max_length" => "Tickets.validation.titulo.max_length",
"required" => "Tickets.validation.titulo.required",
],
"descripcion" => [
"decimal" => "Tickets.validation.descripcion.decimal",
"required" => "Tickets.validation.descripcion.required",
],
];
public function getEstados()
{
$values = $this->db->table('tickets_estados')->get()->getResultArray();
for ($i = 0; $i < count($values); $i++) {
$values[$i]['text'] = lang("Tickets." . $values[$i]['keyword']);
}
return $values;
}
public function getCategorias()
{
$values = $this->db->table('tickets_categorias')->get()->getResultArray();
for ($i = 0; $i < count($values); $i++) {
$values[$i]['text'] = lang("Tickets." . $values[$i]['keyword']);
}
return $values;
}
public function getSecciones()
{
$values = $this->db->table('tickets_secciones')->get()->getResultArray();
for ($i = 0; $i < count($values); $i++) {
$values[$i]['text'] = lang("Tickets." . $values[$i]['keyword']);
}
return $values;
}
public function getTickets($id = null)
{
if ($id === null) {
return $this->select('tickets.*, users.nombre as usuario, categorias.nombre as categoria, estados.nombre as estado')
->join('users', 'users.id = tickets.usuario_id')
->join('categorias', 'categorias.id = tickets.categoria_id')
->join('estados', 'estados.id = tickets.estado_id')
->findAll();
}
return $this->find($id);
}
public function getResource($search = [], $user_id = null)
{
$builder = $this->db
->table($this->table . " t1")
->select(
"t1.id as id, t1.usuario_id AS usuario_id, CONCAT(t2.first_name, ' ', t2.last_name) AS usuario,
t1.user_soporte_id AS user_soporte_id, CONCAT(t6.first_name, ' ', t6.last_name) AS user_soporte,
t1.categoria_id AS categoria_id, t3.keyword AS categoria,
t1.seccion_id AS seccion_id, t5.keyword AS seccion,
t1.estado_id AS estado_id, t4.keyword AS estado,
t1.prioridad AS prioridad, t1.titulo AS titulo, t1.created_at AS created_at
"
);
$builder->join("users t2", "t1.usuario_id = t2.id", "left");
$builder->join("users t6", "t1.user_soporte_id = t6.id", "left");
$builder->join("tickets_categorias t3", "t1.categoria_id = t3.id", "left");
$builder->join("tickets_estados t4", "t1.estado_id = t4.id", "left");
$builder->join("tickets_secciones t5", "t1.seccion_id = t5.id", "left");
if ($user_id !== null)
$builder->where("t1.usuario_id", $user_id);
if (empty($search))
return $builder;
else {
$builder->groupStart();
foreach ($search as $col_search) {
if ($col_search[1] == "seccion_id") {
$id = $this->getIdFromKeyword("tickets_secciones", $col_search[2]);
$builder->where("t1." . $col_search[1], $id);
} else if ($col_search[1] == "categoria_id") {
$id = $this->getIdFromKeyword("tickets_categorias", $col_search[2]);
$builder->where("t1." . $col_search[1], $id);
} else if ($col_search[1] == "estado_id") {
$id = $this->getIdFromKeyword("tickets_estados", $col_search[2]);
$builder->where("t1." . $col_search[1], $id);
} else if ($col_search[1] == "prioridad") {
$builder->where("t1." . $col_search[1], $col_search[2]);
} else if ($col_search[1] == "created_at") {
$dates = explode(" ", $col_search[2]);
$builder->where("t1." . $col_search[1] . ">=", $dates[0]);
$builder->where("t1." . $col_search[1] . "<=", $dates[1]);
} else if ($col_search[1] == "usuario_id") {
$builder->like("t2.first_name", $col_search[2]);
$builder->orLike("t2.last_name", $col_search[2]);
} else if ($col_search[1] == "user_soporte_id") {
$builder->like("t6.first_name", $col_search[2]);
$builder->orLike("t6.last_name", $col_search[2]);
}
else
$builder->like("t1." . $col_search[1], $col_search[2]);
}
$builder->groupEnd();
return $builder;
}
}
private function getIdFromKeyword($table, $keyword)
{
$subquery = $this->db->table($table)
->select('id')
->where('keyword', $keyword)
->get()
->getRow();
return $subquery->id;
}
}

17
ci4/app/Models/Soporte/TicketRespuestaModel.php Normal file
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@ -0,0 +1,17 @@
<?php
namespace App\Models\Soporte;
class TicketRespuestaModel extends \App\Models\BaseModel
{
protected $table = 'tickets_respuestas';
protected $primaryKey = 'id';
protected $allowedFields = ['ticket_id', 'usuario_id', 'mensaje' ,'createt_at', 'updated_at'];
protected $useTimestamps = true;
protected $returnType = "App\Entities\Soporte\TicketRespuestaEntity";
}

11
ci4/app/Models/Soporte/ticketFileModel.php Normal file
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@ -0,0 +1,11 @@
<?php
namespace App\Models\Soporte;
class ticketFileModel extends \App\Models\BaseModel
{
protected $table = 'tickets_adjuntos';
protected $primaryKey = 'id';
protected $allowedFields = ['ticket_id','respuesta_id', 'nombre', 'hash', 'path', 'created_at', 'updated_at'];
protected $useTimestamps = true;
}

13
ci4/app/Models/UserModel.php
View File

@ -122,6 +122,19 @@ class UserModel extends ShieldUserModel
}
public function getFullName($id=0){
$builder = $this->db
->table("users" . " t1")
->select(
"CONCAT(t1.first_name, ' ', t1.last_name) AS name"
);
$builder->where('t1.deleted_at', null);
$builder->where('t1.id', $id);
return $builder->get()->getRow()->name;
}
// Método para comprobar si el email ya está registrado
public function isEmailUnique($email)
{

192
ci4/app/Views/themes/vuexy/form/soporte/viewTicketForm.php Normal file
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@ -0,0 +1,192 @@
<?= $this->include("themes/_commonPartialsBs/sweetalert") ?>
<?= $this->include('themes/_commonPartialsBs/datatables') ?>
<?= $this->extend('themes/vuexy/main/defaultlayout') ?>
<?= $this->section('content'); ?>
<!-- Modal -->
<div class="modal fade" id="imageModal" tabindex="-1" aria-labelledby="imageModalLabel" aria-hidden="true">
<div class="modal-dialog modal-lg modal-dialog-centered">
<div class="modal-content">
<div class="modal-header">
<h5 class="modal-title" id="imageModalLabel">Vista Previa</h5>
<button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Cerrar"></button>
</div>
<div class="modal-body text-center">
<img src="" id="modalImage" class="img-fluid rounded">
</div>
</div>
</div>
</div>
<div class="row">
<div class="col-12">
<div class="card">
<div class="card-header">
<h4><?= $boxTitle ?></h4>
</div>
<div class="card-body">
<form method="post" class="card-body" action="<?= $formAction ?>" enctype="multipart/form-data">
<?= csrf_field(); ?>
<?= view("themes/_commonPartialsBs/_alertBoxes") ?>
<?= !empty($validation->getErrors()) ? $validation->listErrors("bootstrap_style") : "" ?>
<div class="row">
<div class="mb-3 col-9">
<label class="form-label"><?= lang("Tickets.asunto") ?></label>
<input type="text" name="titulo" class="form-control"
<?= ($formAction !== route_to('NewTicket', $ticket->id)) ? "readonly" : "" ?>
value="<?= old('titulo', $ticket->titulo) ?>">
</div>
</div>
<div class="row">
<div class="col-3 mb-3">
<label class="form-label"><?= lang("Tickets.tipo") ?></label>
<select id="categoria" name="categoria_id" class="form-control select2"
<?= ($formAction !== route_to('NewTicket', $ticket->id) && !auth()->user()->can('tickets.edit')) ? "disabled" : "" ?>>
<?php foreach ($categorias as $categoria): ?>
<option value="<?= $categoria['id']; ?>" <?= $categoria['id'] == $ticket->categoria_id ? ' selected' : '' ?>> <?= $categoria['text']; ?>
</option>
<?php endforeach; ?>
</select>
</div>
<div class="col-3 mb-3">
<label class="form-label"><?= lang("Tickets.seccion") ?></label>
<select id="seccion" name="seccion_id" class="form-control select2"
<?= ($formAction !== route_to('NewTicket', $ticket->id) && !auth()->user()->can('tickets.edit')) ? "disabled" : "" ?>>
<?php foreach ($secciones as $seccion): ?>
<option value="<?= $seccion['id']; ?>" <?= $seccion['id'] == $ticket->seccion_id ? ' selected' : '' ?>><?= $seccion['text']; ?>
</option>
<?php endforeach; ?>
</select>
</div>
<div class="col-3 mb-3">
<label class="form-label"><?= lang("Tickets.estado") ?></label>
<?php if ($formAction !== route_to('NewTicket') && auth()->user()->can('tickets.edit')): ?>
<select id="estado" name="estado_id" class="form-control select2">
<?php else: ?>
<select id="estado" name="estado_id" class="form-control select2" disabled>
<?php endif; ?>
<?php foreach ($estados as $estado): ?>
<option value="<?= $estado['id']; ?>" <?= $estado['id'] == $ticket->estado_id ? ' selected' : '' ?>><?= $estado['text']; ?>
</option>
<?php endforeach; ?>
</select>
</div>
</div>
<?php if (auth()->user()->can('tickets.edit')): ?>
<div class="row">
<div class="mb-3 col-3">
<label class="form-label"><?= lang('Tickets.prioridad') ?></label>
<select id="prioridad" name="prioridad" class="form-control">
<option value="baja" <?= $ticket->prioridad == 'baja' ? ' selected' : '' ?>>
<?= lang('Tickets.alta') ?>
</option>
<option value="media" <?= $ticket->prioridad == 'media' ? ' selected' : '' ?>>
<?= lang('Tickets.media') ?>
</option>
<option value="alta" <?= $ticket->prioridad == 'alta' ? ' selected' : '' ?>>
<?= lang('Tickets.baja') ?>
</option>
</select>
</div>
<div class="mb-3 col-3">
<label class="form-label"><?= lang('Tickets.asignarTo') ?></label>
<select id="user_soporte_id" name="user_soporte_id" class="form-control">
<?php foreach ($supportUsers as $supportUser): ?>
<option value="<?= $supportUser['id']; ?>" <?= $supportUser['id'] == $ticket->user_soporte_id ? ' selected' : '' ?>><?= $supportUser['name']; ?>
</option>
<?php endforeach; ?>
</select>
</div>
</div>
<?php endif; ?>
<div class="mb-3">
<label class="form-label"><?= lang("Tickets.descripcion") ?></label>
<textarea id="descripcion" name="descripcion" class="form-control"
<?= ($formAction !== route_to('NewTicket', $ticket->id)) ? "readonly" : "" ?>
rows="4"><?= old('descripcion', $ticket->descripcion) ?></textarea>
</div>
<?php if (isset($respuesta) || ($formAction !== route_to('NewTicket') && auth()->user()->can('tickets.edit'))) : ?>
<h4><?= lang("Tickets.respuesta") ?></h4>
<div class="mb-3">
<label class="form-label"><?= lang("Tickets.respuesta") ?></label>
<textarea id="respuestaMensaje" name="respuesta_mensaje" class="form-control"
<?= !auth()->user()->can('tickets.edit') ? "readonly" : "" ?>
rows="4"><?= isset($respuesta) ? old('respuestaMensaje', $respuesta->mensaje) : "" ?></textarea>
</div>
<?php endif; ?>
<?php if ($formAction === route_to('NewTicket') || ($formAction !== route_to('NewTicket') && auth()->user()->can('tickets.edit'))): ?>
<div class="row">
<div class="mb-3">
<label for="filesInput" class="form-label"><?= lang("Tickets.adjuntos") ?></label>
<input name="files[]" class="form-control" type="file" id="filesInput" multiple
accept="image/*">
</div>
</div>
<?php endif; ?>
<?php if ($formAction !== route_to('NewTicket')): ?>
<h4><?= lang("Tickets.adjuntos_ticket") ?></h4>
<div class="container">
<?php foreach ($imagesTicket as $image): ?>
<div class="row">
<div class="col-md-3 mb-3">
<img src="<?= esc($image['path']) ?>" class="img-thumbnail img-fluid gallery-img"
data-bs-toggle="modal" data-bs-target="#imageModal" data-src="<?= esc($image['path']) ?>"
style="cursor:pointer;">
</div>
</div>
<?php endforeach; ?>
</div>
<?php endif; ?>
<div class="pt-4">
<?php if (
$formAction === route_to('NewTicket') ||
($formAction !== route_to('NewTicket') && auth()->user()->can('tickets.edit'))
): ?>
<input
type="submit"
class="btn btn-primary float-start me-sm-3 me-1"
name="save"
value="<?= lang("Basic.global.Save") ?>" />
<?php endif; ?>
<?= anchor(route_to("TicketIndex"), lang("Basic.global.back"), ["class" => "btn btn-secondary"]) ?>
</div>
</form>
</div>
</div>
</div>
</div>
<?= $this->endSection(); ?>
<?= $this->section('css') ?>
<link rel="stylesheet" href="<?= site_url('themes/vuexy/vendor/libs/dropzone/dropzone.css') ?>" />
<?= $this->endSection() ?>
<?= $this->section('additionalExternalJs') ?>
<script src="<?= site_url("themes/vuexy/vendor/libs/dropzone/dropzone.js") ?>"></script>
<script type="module" src="<?= site_url('assets/js/safekat/pages/soporte/tickets.js') ?>"></script>
<?= $this->endSection() ?>

76
ci4/app/Views/themes/vuexy/form/soporte/viewTicketList.php Normal file
View File

@ -0,0 +1,76 @@
<?= $this->include('themes/_commonPartialsBs/datatables') ?>
<?= $this->extend('themes/vuexy/main/defaultlayout') ?>
<?= $this->section('content')?>
<div class="row">
<div class="col-md-12">
<div class="card card-info">
<div class="card-header">
<h3 class="card-title"><?= lang('Tickets.moduleTitle') ?></h3>
<?= anchor(route_to('NewTicket'), lang('Basic.global.addNew') . ' ' . lang('Tickets.ticket'), ['class' => 'btn btn-primary float-end']); ?>
</div><!--//.card-header -->
<div class="card-body">
<?= view('themes/_commonPartialsBs/_alertBoxes'); ?>
<table id="tableOfTickets" class="table table-striped table-hover using-exportable-data-table"
style="width: 100%;">
<thead>
<tr>
<th>ID</th>
<th><?= lang('Tickets.tipo') ?></th>
<th><?= lang('Tickets.seccion') ?></th>
<th><?= lang('Tickets.estado') ?></th>
<?php if ($userType == 1) : ?>
<th><?= lang('Tickets.prioridad') ?></th>
<?php endif; ?>
<th><?= lang('Tickets.asunto') ?></th>
<?php if ($userType == 1) : ?>
<th><?= lang('Tickets.usuario') ?></th>
<th><?= lang('Tickets.asignarTo') ?></th>
<?php endif; ?>
<th><?= lang('Tickets.fechaCreacion') ?></th>
<th class="text-nowrap noFilter"><?= lang('Basic.global.Action') ?></th>
</tr>
</thead>
<tbody>
</tbody>
</table>
</div><!--//.card-body -->
<div class="card-footer">
</div><!--//.card-footer -->
</div><!--//.card -->
</div><!--//.col -->
</div><!--//.row -->
<?= $this->endSection() ?>
<?= $this->section('css') ?>
<link rel="stylesheet"
href="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/buttons/buttons.bootstrap5.min.css") ?>">
<link rel="stylesheet" href="<?= site_url('themes/vuexy/vendor/libs/bootstrap-daterangepicker/bootstrap-daterangepicker.css') ?>" />
<?= $this->endSection() ?>
<?= $this->section('additionalExternalJs') ?>
<script>
window.userType = <?= $userType ?>;
</script>
<script
src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/buttons/dataTables.buttons.min.js") ?>"></script>
<script
src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/buttons/buttons.bootstrap5.min.js") ?>"></script>
<script src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/buttons/buttons.html5.min.js") ?>"></script>
<script src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/buttons/buttons.print.min.js") ?>"></script>
<script src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/jszip/jszip.min.js") ?>"></script>
<script src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/pdfmake/pdfmake.min.js") ?>"
crossorigin="anonymous" referrerpolicy="no-referrer"></script>
<script src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/pdfmake/vfs_fonts.js") ?>"></script>
<script src="<?= site_url("/themes/vuexy/vendor/libs/datatables-sk/plugins/buttons/buttons.colVis.min.js") ?>"></script>
<script src="<?= site_url('themes/vuexy/vendor/libs/bootstrap-daterangepicker/bootstrap-daterangepicker.js') ?>"></script>
<script type="module" src="<?= site_url('assets/js/safekat/pages/soporte/tickets.js') ?>"></script>
<?= $this->endSection() ?>

2
ci4/app/Views/themes/vuexy/main/menu_impresion.php
View File

@ -48,6 +48,8 @@
require "menus/mensajes_menu.php";
require "menus/soporte_menu.php";
require "menus/sistema_menu.php";
?>

22
ci4/app/Views/themes/vuexy/main/menus/soporte_menu.php Normal file
View File

@ -0,0 +1,22 @@
<!-- Soporte -->
<li class="menu-item">
<a href="javascript:void(0);" class="menu-link menu-toggle">
<i class="menu-icon tf-icons ti ti-help"></i>
<?= lang("App.menu_soporte") ?>
</a>
<ul class="menu-sub">
<li class="menu-item">
<a href="<?= route_to("NewTicket") ?>" class="menu-link">
<?= lang("App.menu_soporte_new_ticket") ?>
</a>
</li>
<li class="menu-item">
<a href="<?= route_to("TicketIndex") ?>" class="menu-link">
<?= lang("App.menu_soporte_ticket_list") ?>
</a>
</li>
</ul>
</li>

11
ci4/writable/logs/index.html
View File

@ -1,11 +0,0 @@
<!DOCTYPE html>
<html>
<head>
<title>403 Forbidden</title>
</head>
<body>
<p>Directory access is forbidden.</p>
</body>
</html>

309
httpdocs/assets/js/safekat/pages/soporte/tickets.js Normal file
View File

@ -0,0 +1,309 @@
import Table from '../../components/table.js';
import Ajax from '../../components/ajax.js';
class Ticket {
constructor() {
// check if url includes "add"
this.action = 'list';
if (window.location.href.includes("add"))
this.action = "add";
else if (window.location.href.includes("edit"))
this.action = "edit";
this.table = null;
this.init();
}
init() {
if (this.action == "edit") {
$('.gallery-img').on('click', function () {
let imageUrl = $(this).data('src'); // Obtiene la URL de la imagen
$('#modalImage').attr('src', imageUrl); // Cambia la imagen en el modal
$('#imageModal').modal('show'); // Muestra el modal
});
}
else if (this.action == "list") {
this.#initDatatable();
}
}
#initDatatable() {
const self = this;
self.#headerSearcher();
const actions = ['view'];
let columns = [];
if (window.userType == 1) {
columns = [
{ 'data': 'id' },
{
'data': 'categoria_id',
render: function (data, type, row) {
return window.language.Tickets[row.categoria];
}
},
{
'data': 'seccion_id',
render: function (data, type, row) {
return window.language.Tickets[row.seccion];
}
},
{
'data': 'estado_id',
render: function (data, type, row) {
return window.language.Tickets[row.estado];
}
},
{
'data': 'prioridad',
render: function (data, type, row) {
return window.language.Tickets[data];
},
},
{ 'data': 'titulo' },
{
'data': 'usuario_id',
render: function (data, type, row) {
return row.usuario;
},
},
{
'data': 'user_soporte_id',
render: function (data, type, row) {
return row.user_soporte;
},
},
{ 'data': 'created_at' },
];
}
else {
columns = [
{ 'data': 'id' },
{
'data': 'categoria_id',
render: function (data, type, row) {
return window.language.Tickets[row.categoria];
}
},
{
'data': 'seccion_id',
render: function (data, type, row) {
return window.language.Tickets[row.seccion];
}
},
{
'data': 'estado_id',
render: function (data, type, row) {
return window.language.Tickets[row.estado];
}
},
{ 'data': 'titulo' },
{ 'data': 'created_at' },
];
}
this.table = new Table(
$('#tableOfTickets'),
'tickets',
'/soporte/ticketlist',
columns,
);
this.table.init({
actions: actions,
buttonsExport: true,
});
this.table.table.on('init.dt', function () {
self.table.table.page.len(100).draw();
self.table.table.draw();
});
this.table.setEditCallback(function (id) {
window.location.href = '/soporte/edit/' + id;
})
}
#headerSearcher() {
const self = this;
$('#tableOfTickets thead tr.search-header').remove();
let searchRow = $('#tableOfTickets thead tr').first().clone(true);
searchRow.addClass('search-header').appendTo('#tableOfTickets thead');
$('#tableOfTickets thead tr:eq(1) th').each(function (i) {
if (!$(this).hasClass("noFilter")) {
var title = $(this).text();
if (title == window.language.Tickets.fechaCreacion) {
$(this).html('<input id="bs-rangepicker-range" type="text" class="form-control " style="min-width:100px;max-width:120px;font-size:0.8rem !important;" />');
var bsRangePickerRange = $('#bs-rangepicker-range')
bsRangePickerRange.daterangepicker({
ranges: {
[window.language.datePicker.hoy]: [moment(), moment()],
[window.language.datePicker.ayer]: [moment().subtract(1, 'days'), moment().subtract(1, 'days')],
[window.language.datePicker.ultimos7]: [moment().subtract(6, 'days'), moment()],
[window.language.datePicker.ultimos30]: [moment().subtract(29, 'days'), moment()],
[window.language.datePicker.esteMes]: [moment().startOf('month'), moment().endOf('month')],
[window.language.datePicker.ultimoMes]: [moment().subtract(1, 'month').startOf('month'), moment().subtract(1, 'month').endOf('month')]
},
opens: 'right',
language: $('html').attr('lang'),
"locale": {
"customRangeLabel": window.language.datePicker.personalizar,
"format": "YYYY-MM-DD",
"separator": " ",
"applyLabel": window.language.datePicker.aplicar,
"cancelLabel": window.language.datePicker.limpiar,
},
"alwaysShowCalendars": true,
autoUpdateInput: false,
});
bsRangePickerRange.on('apply.daterangepicker', function (ev, picker) {
$(this).val(picker.startDate.format('YYYY-MM-DD') + ' ' + picker.endDate.format('YYYY-MM-DD'));
self.table.table
.column(i)
.search(this.value)
.draw();
});
bsRangePickerRange.on('cancel.daterangepicker', function (ev, picker) {
$(this).val('');
self.table.table
.column(i)
.search(this.value)
.draw();
});
}
else if (title == window.language.Tickets.tipo) {
// Agregar un selector en la tercera columna
$(this).html('<select class="form-control" style="min-width:100px;max-width:120px;font-size:0.8rem !important;"></select>');
// Agregar opciones al selector
var selectorTipo = $('select', this);
selectorTipo.append('<option value="">Todos</option>'); // Opción vacía
selectorTipo.append('<option value="errores">' + window.language.Tickets.errores + '</option>');
selectorTipo.append('<option value="consultas">' + window.language.Tickets.consultas + '</option>');
selectorTipo.append('<option value="sugerencias">' + window.language.Tickets.sugerencias + '</option>');
selectorTipo.on('change', function () {
var val = $.fn.dataTable.util.escapeRegex(
$(this).val()
);
self.table.table.column(i).search(val).draw();
});
}
else if (title == window.language.Tickets.seccion) {
// Agregar un selector en la tercera columna
$(this).html('<select class="form-control" style="min-width:100px;max-width:120px;font-size:0.8rem !important;"></select>');
// Agregar opciones al selector
var selectorSeccion = $('select', this);
selectorSeccion.append('<option value="">Todos</option>'); // Opción vacía
selectorSeccion.append('<option value="presupuestos">' + window.language.Tickets.presupuestos + '</option>');
selectorSeccion.append('<option value="pedidos">' + window.language.Tickets.pedidos + '</option>');
selectorSeccion.append('<option value="facturacion">' + window.language.Tickets.facturacion + '</option>');
selectorSeccion.append('<option value="logistica">' + window.language.Tickets.logistica + '</option>');
selectorSeccion.append('<option value="configuracion">' + window.language.Tickets.configuracion + '</option>');
selectorSeccion.append('<option value="general">' + window.language.Tickets.general + '</option>');
selectorSeccion.on('change', function () {
var val = $.fn.dataTable.util.escapeRegex(
$(this).val()
);
self.table.table.column(i).search(val).draw();
});
}
else if (title == window.language.Tickets.estado) {
// Agregar un selector en la tercera columna
$(this).html('<select class="form-control" style="min-width:100px;max-width:120px;font-size:0.8rem !important;"></select>');
// Agregar opciones al selector
var selectorEstado = $('select', this);
selectorEstado.append('<option value="">Todos</option>'); // Opción vacía
selectorEstado.append('<option value="abierto">' + window.language.Tickets.abierto + '</option>');
selectorEstado.append('<option value="en_proceso">' + window.language.Tickets.en_proceso + '</option>');
selectorEstado.append('<option value="resuelto">' + window.language.Tickets.resuelto + '</option>');
selectorEstado.on('change', function () {
var val = $.fn.dataTable.util.escapeRegex(
$(this).val()
);
self.table.table.column(i).search(val).draw();
});
}
else if (title == window.language.Tickets.prioridad) {
// Agregar un selector en la tercera columna
$(this).html('<select class="form-control" style="min-width:100px;max-width:120px;font-size:0.8rem !important;"></select>');
// Agregar opciones al selector
var selectorPrioridad = $('select', this);
selectorPrioridad.append('<option value="">Todos</option>'); // Opción vacía
selectorPrioridad.append('<option value="baja">' + window.language.Tickets.baja + '</option>');
selectorPrioridad.append('<option value="media">' + window.language.Tickets.media + '</option>');
selectorPrioridad.append('<option value="baja">' + window.language.Tickets.alta + '</option>');
selectorPrioridad.on('change', function () {
var val = $.fn.dataTable.util.escapeRegex(
$(this).val()
);
self.table.table.column(i).search(val).draw();
});
}
else {
$(this).html('<input type="text" class="form-control " style="min-width:100px;max-width:120px;font-size:0.8rem !important;" />');
$('input', this).on('change clear', function () {
if (self.table.table.column(i).search() !== this.value) {
self.table.table
.column(i)
.search(this.value)
.draw();
}
});
}
}
else {
$(this).html('<span></span>');
}
});
}
}
document.addEventListener('DOMContentLoaded', function () {
const locale = document.querySelector('meta[name="locale"]').getAttribute('content');
new Ajax('/translate/getTranslation', { locale: locale, translationFile: ['Tickets', 'datePicker'] }, {},
function (translations) {
window.language = JSON.parse(translations);
new Ticket();
},
function (error) {
console.log("Error getting translations:", error);
}
).post();
});
export default Ticket;